Service Technician

Service and Repair -->
Service Technicians

Full-Time/Regular

Join Numotion:
The Leader in Complex Rehabilitation Technology
- Become a Service Technician!

About Numotion:

At Numotion, we are on a mission to improve the lives of people with disabilities. As North America's largest provider of mobility products and services, we deliver personalized solutions ranging from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We are committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

We believe that our success comes from having a workforce with a diverse mix of minds, backgrounds, and experiences, and we are committed to maintaining an inclusive work environment based on open dialogue, active listening, and continuous improvement.

Position Overview:

We are seeking a dedicated and skilled Service Technician to join our team at our Pittsburgh
- Purity Road location. This is a full-time, regular/at-will position with no travel required. As a Service Technician at Numotion, you will play a critical role in servicing and repairing complex manual and powered wheelchairs, as well as other essential medical equipment. This position requires a strong understanding of manufacturer specifications and the ability to use current resources to ensure proper repair, maintenance, and functionality of our products.

You will directly contribute to customer satisfaction, ensuring the equipment is safe, reliable, and ready for the individuals who depend on it every day.

Key Responsibilities:

Diagnose and Repair Equipment:
Identify issues, obtain quotes, and repair equipment both in the shop and in the field. You will be responsible for thoroughly assessing each piece of equipment and implementing effective repair solutions in a timely manner.

Maintain Stock Equipment:
Keep rental and stock equipment clean, organized, and in reliable working order for customer use. Regular inspection and preventive maintenance of all stock items is essential to ensure readiness for deployment.

Work Environment Maintenance:
Ensure a clean, organized, and safe work environment in the shop and warehouse at all times. Adherence to safety standards and organizational protocols is a fundamental expectation of this role.

Delivery Vehicle Maintenance:
Maintain delivery vehicles to ensure they are in safe operating condition, keeping them clean and organized. Routine checks and reporting of any vehicle issues are part of this responsibility.

Parts Management:
Receive, store, and ship parts for equipment, ensuring accurate inventory tracking. Proper documentation of all parts transactions is required to maintain inventory integrity.

Accurate Documentation:
Complete documentation in a thorough and timely manner, including obtaining necessary signatures and submitting reports. Attention to detail in record-keeping is critical for compliance and operational efficiency.

Customer

Education:

Educate customers and caregivers on proper use, care, and safety of the equipment to enhance longevity and user safety. Clear and compassionate communication is key when interacting with clients and their support networks.

Equipment Fitting and Adjustments:
Perform minor fittings and adjustments to ensure that the equipment is customized and comfortable for each user. This includes making precise modifications based on individual user needs and clinician recommendations.

Safety Compliance:
Follow all safety procedures and regulations to ensure a safe work environment. This includes adherence to OSHA standards, company safety policies, and any applicable regulatory requirements.

Training and Development:
Participate in required in-service training to stay updated with the latest industry practices and product knowledge. Continuous learning is encouraged and supported at Numotion.

Physical Requirements:

This role requires the ability to meet the physical demands of the job, with or without reasonable accommodations. Candidates must be…