Specialist, Customer Service

Specialist, Customer Service

Campbell Oil Company - Customer Service Specialist

Penn Yan, NY

Salary Range $18.00 - $22.00 Hourly Position Type Full Time

Join us as we grow together personally and professionally! Four generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve.

POSITION OVERVIEW

The Customer Service Specialist is responsible for delivering exceptional customer support by responding to inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset. A detailed job description will be available when you begin employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Begin building your career and apply now for these great benefits!

BENEFITS OVERVIEW

• Family first atmosphere
• Benefits to fit your needs:
  Medical, Dental, Vision, Life, Disability, 401k
• Competitive total compensation plans with 401k match
• Paid time off in your first year
• Team first environment
• Paid gym memberships
• Everyday pay if needed
• Flexible schedules for attending family events
• Professional training
• Advancement opportunities
• Leadership training

Essential Job Functions

• Respond to customer inquiries related to products, service schedules, pricing, logistics, and account status
• Coordinate order processing, delivery schedules, and service dispatch in collaboration with operations, sales, and field teams
• Troubleshoot and resolve customer issues, ensuring compliance with safety and regulatory requirements
• Maintain accurate records in company systems, including order details, service documentation, and communication logs
• Monitor inventory levels, transportation updates, and supply chain activities to support timely deliveries
• Provide customers with product specifications, safety information, and general guidance
• Escalate urgent or complex concerns to supervisors or technical specialists as needed
• Support emergency response procedures during critical situations (e.g., supply interruptions, equipment failures)
• Identify recurring customer concerns and communicate opportunities for process improvement

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred
• Previous customer service experience, ideally in the oil and gas, energy, or industrial sectors
• Strong knowledge of industry terminology, operational processes, and safety expectations
• Excellent verbal and written communication skills
• Proficiency with CRM tools, order management systems, and standard office software
• Strong problem-solving skills with the ability to remain calm in fast-paced or urgent situations
• Demonstrated ability to multitask, prioritize, and collaborate across departments
• Commitment to safety, regulatory compliance, and professional conduct

Physical Demands

• Ability to sit or stand for extended periods when working in an office environment
• Occasional travel to field locations, customer sites, or operational facilities may be required
• May need to walk on uneven surfaces, climb stairs, or navigate industrial areas during site visits
• Must be able to lift up to 25 pounds occasionally
• Ability to use standard office equipment and communicate clearly via phone, email, and radio

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.