Customer Service Expert

Contract Type: Full-time – maternity replacement contract
Languages Required: English (C1), French and/or Spanish (B2+)

Pfannenberg is looking for a Customer Service Expert to strengthen our team and support our Sales Representatives. If you're passionate about customer experience, thrive in dynamic environments, and bring a proactive mindset, we’d love to meet you.

Supporting both our Customer Service team and Sales Representatives. With your deep expertise and hands-on experience, you’ll help elevate our daily operations and drive strategic projects that shape the future of customer experience.

You’ll take full ownership of a specific area of expertise, working closely with internal teams, external partners, and—when needed—public authorities

• Minimum3 years of experience in Customer Service or Inside Sales
• within a B2B industrial environment
• High school diploma in Economics, Languages, or a related field is required; a university degree is strongly preferred
• Languages Required: English (C1), French and/or Spanish (B2+)
• Vocational training in Industry or Wholesale and Foreign Trade is considered a plus
• Advanced proficiency in Excel, Outlook, Navision, Salesforce, and Microsoft Teams
• Strong skills in project management, communication, and problem-solving
• A proactive mindset with a strong sense of ownership, customer focus, and accountability
• A dynamic, international work environment
• Challenging projects and development opportunities
• A company culture built on leadership, innovation, and collaboration
• Ongoing training and recognition of your expertise