Technical Service Coordinator; f​/m​/x - Italy

Technical Service Coordinator (f/m/x) - Italy

We have revolutionized allergy diagnostics and have been operating successfully in more than 90 countries for over 10 years with our diagnostic products and patented technologies. Our products help clarifying allergies in a single step – for humans and animals alike. Allergies are diagnosed in a highly specific manner so that patients receive help by their specialist in no time. We increase quality of life, enable personalized treatment, advance research and relieve our health system.

• Permanent full-time position (40h):
  Flexible working hours with long-term security
• Attractive compensation:
  Competitive salary package, car allowance, and additional health insurance
• Innovative work environment:
  Be part of a dynamic, fast-growing company with modern structures
• Development opportunities:
  Support for further training and professional qualifications
• Team culture: A motivated, supportive team and a positive working atmosphere
• Modern equipment:
  Up-to-date IT tools and technology to support your work effectively

• Maintenance and servicing: Performing regular maintenance and repair work on laboratory equipment and systems to ensure optimal performance and extended service life
• Fault diagnosis: Identifying and analysing technical faults in devices and systems, troubleshooting, and carrying out the necessary repairs
• Installation and commissioning: Installing and commissioning new equipment, including training laboratory personnel in its proper use and operation
• Customer support: Providing technical assistance and advice to customers, ensuring a high level of service and satisfaction
• Documentation: Accurately recording all work carried out, including service reports and technical documentation
• Spare parts management: Managing the procurement, replacement, and stock of spare parts as needed
• Quality assurance: Ensuring all equipment meets relevant quality standards and compliance regulations
• Logistics: Coordinating the delivery and installation of equipment to laboratories or medical practices
• Sales support: Supporting the sales team through participation in national trade fairs and congresses, as well as maintaining close collaboration with sales colleagues

• Completed training in electrical engineering, medical technology, mechatronics, or a comparable technical qualification
• Proven experience in field service engineering, experience in coordinating the group team departments
• Proven experience in the maintenance and repair of laboratory diagnostic equipment, ideally within the medical technology or laboratory sector
• Strong technical aptitude with the ability to quickly understand and diagnose complex systems
• A self-motivated, solution-focused approach and a high degree of personal initiative
• Excellent communication skills in Italian and English, both when engaging with clients and collaborating within a team environment
• Willingness to travel extensively across the Italy and flexibility to support a variety of customer sites as required
• Solid IT proficiency, including MS Office, service software, and experience with laboratory or practice information systems
• A full Italy driving licence (Category
  
  B) is essential