Customer Value Creation Manager

Location: Town of Italy

Customer Value Creation Manager page is loaded## Customer Value Creation Manager locations:
Italy - Gallaratetime type:
Full time posted on:
Posted 6 Days Agojob requisition :
JR0005619
** What you will do. A glimpse in your role
** As a Customer Value Creation Manager, you will be part of the Customer Value Creation (CVC) Team, whose mission is to support Global Blue’s strategic ambition to evolve from a Tax Free processing provider into a true strategic partner for  close collaboration with the Global Account Sales teams, you will contribute to building a high-touch, consultative approach with clients, leveraging Global Blue’s full ecosystem of assets: data, insights, marketing services, customer experience solutions, innovations, and a network of external partners.

Your role will be central in supporting value creation discussions with prospects and clients, from strategic awareness at C-level to the design, execution, and governance of customised action plans.
*
* Main responsibilities:

** In this role, you will support the value creation process across its four key phases — open eye meetings, value creation workshops, action plan definition, and ongoing steering committees — by:
* Running comprehensive client diagnoses ahead of meetings and workshops, including:  + Analysis of client performance and data versus competition  + Identification of growth opportunities with international shoppers  + Surveys and mystery shopping to assess in-store customer experience  + Analysis of external information, from client strategy to omnichannel tools      (with the support of a junior resource and a data analyst)
* Customising Global Blue’s value proposition to address each client’s specific context and needs, combining internal assets and external partner solutions
* Actively participating in and facilitating value creation workshops and steering committees alongside Sales teams
* Supporting and ensuring the roll-out of agreed value creation action plans and innovations
* Acting as a trusted partner to internal stakeholders (Sales, Product, Business Intelligence, IT) to deliver coherent and impactful client solutions
** Every action has an impact. You will make a difference here if:
*** You are motivated by client-facing, consultative roles with high strategic exposure
* You enjoy translating data and insights into concrete business recommendations
* You are curious to understand diverse business models, particularly within retail, fashion, and luxury
* You are comfortable working in complex, cross-functional environments
* You are eager to grow within an international organisation and be exposed to a wide range of clients and challenges
** Key competencies to empower your journey. You'll drive towards success if:
*** You have a business school or university degree
* You bring at least 7 years of professional experience, ideally in consulting firms or fashion & luxury retailers
* You demonstrate strong analytical skills and confidence in data elaboration tools
* You have excellent PowerPoint and storytelling capabilities
* You show strong interpersonal skills, autonomy, and organisational abilities
* You are able to work transversally with multiple teams across the organisation
* You have a strong customer orientation and proven client-facing experience
* You are fluent in English;
German is considered a strong plus
** Together, we go further:
** At Global Blue, great work happens when talented people come together in a
** supportive and inspiring environment**. Here’s what you can expect:
* A role in a
** fast-growing, international company
*** Opportunities for
** professional development and career growth
*** A
** multicultural workplace**, collaborating with colleagues worldwide
* Inspiring team members and a
** dynamic, forward-thinking culture
*** A range of
** employee benefits**, including:
* Employee referral program
* Team-building activities and events
* Annual Christmas Party and more

We foster
** career growth through internal mobility**, embrace an
** Agile Working Model**, and prioritize
** work-life balance**. Committed to sustainability, we focus on creating positive impacts for employees, clients, and communities.…