IT End User Services Manager

Vertiv are currently seeking an
IT End User Services Manager to join our dynamic team in Italy. The IT End User Services Manager will deliver the management of the IT site support team as part of EMEA End user services team. The IT End User Services Manager will manage the planning and execution of annual IT operational plan and budget. The IT End User Services Manager will Identify, develop and implement cost‑effective solutions in line with organizations strategic vision along with participating and leading of local and regional projects focused on implementation of new services and technologies.

They will be providing operational support, technical expertise, training and guidance to End Users and IT site support team with adding definition and improvement of policies, standards and procedures to achieve optimal End User Services operations.

Who are we?

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

This role reports to Director of EMEA IT End User Services.

What kind of work will you be doing?

• Management of IT site support team as part of EMEA End user services based on the globally defined Service Level Agreements.
• Planning and execution of annual IT operational plan and budget.
• Identifying, developing and implementing cost‑effective solutions in line with organizations strategic vision.
• Participation and leading of local and regional projects focused on implementation of new services and technologies.
• Providing technical expertise, guidance and training to End users and IT site support team.
• Definition and improvement of policies, standards and procedures to achieve optimal End User Services operations.
• Co‑operation with other IT departments (Security, Networking, Hosting, Messaging, Identity etc.) ensuring successful and uninterrupted services delivery to end users.
• Vendor negotiations and contracts management.
• Providing 2 nd & 3 rd level of IT site support
• Defining requirements, procurement, configuration and maintenance of all IT related hardware and software (end user computers, mobile devices, accessories, networking devices, presentation equipment etc.)
• Planning and execution of activities related to office startups and relocation projects.
• Maintaining professional and technical knowledge through corporate training.
• Responding to local business requirements by proposing and defining solutions inlined with global IT policies.
• Hardware & Software inventory management
• Active Directory & Server administration
• Deployment of various global security solutions and initiatives.
• Supervision and maintenance of secured network rooms.
• On call for critical on‑site events as first responders.

What will make you successful?

• Technical skills: ITIL/ITSM practices, SLA&KPI tracking, Assets lifecycle mngmt, Vendors & Contracts mngmt, Project management basics, Windows end‑user environment, Intune, SCCM, AD, Office
  365
• Soft skills:
  
  Clear written and verbal communication, Stakeholder mngmt, Conflict handling, Decision making, Team leadership and coaching, Change communication, Cross‑cultural collaboration, Time and priority mngmt
• Core competencies:
  
  Problem solving, Analytical thinking, Attention to detail, Initiative and ownership, Risk and impact assessment, Continuous improvement, Accountability
• Bonus related certifications & educations
• 25%

If
YOU
are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment!

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS
:
Safety. Integrity.

Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High‑Performance Culture

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a…