Technical After Sales Support

Location: Town of Italy

###
** Position Overview**  ###
** Key Responsibilities
*** Manage
** technical support requests
** via ticketing systems, ensuring timely resolution and clear communication with customers.
* Provide
** remote after-sales technical assistance
** and collaborate with international
** Service Partners**.
* Ensure correct application of
** warranty terms
** and assist customers in identifying and receiving the right
** spare parts**.
* Collaborate with the
** Quality Department
** to report and analyze
** product non-conformities**, supporting
** continuous improvement
** initiatives.
* Draft and update
** product manuals** (user, configuration, installation).
* Keep customers informed about
** new documentation**,
** firmware/software releases**, bug fixes, and technical solutions.
* Support the implementation and optimization of
** remote assistance tools
** and
** digital platforms
** for ticket management and
** customer satisfaction analysis**.
* Provide information for
** 8D reports**, particularly for phase D2.
* Coordinate activities with the
** Repair & Maintenance section
** and Service Partners for effective issue resolution.###
** Requirements**
* ** Degree or Diploma
** in a technical field.
* ** Minimum 5 years of experience
** in technical assistance on complex products.
* Strong
** problem-solving skills
** and proficiency in
** IT systems**.
* ** English proficiency: at least B2 level**.
* Excellent
** communication skills**, adaptability, and ability to work in a
** team-oriented environment**.
* Stress tolerance and creativity in finding solutions.
** Nice to have:
*** Basic knowledge of
** DMX control systems
** and
** technical drawing software**.We are looking for a
** Technical After Sales Support
** to deliver
** high-quality technical assistance**, ensure
** customer satisfaction**, and support
** continuous improvement
** of our products and services. The position is based at our headquarters in Seriate (BG) and reports to the Help Desk Manager.
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