DSP Capacity Manager, Delivery Service Partners Capacity, Planning and Performance

Delivery Service Partners Capacity Manager – Japan (Based at HND
21, Tokyo)

Amazon Logistics (AMZL) Japan is looking for a Delivery Service Partners (DSP) Capacity Manager to lead capacity execution across the entire country. This is a high-impact role that plays a key part in ensuring we deliver on our customer promise while optimizing our nationwide delivery network. With end-to-end responsibility for Japan, this role offers significant leadership exposure, strategic influence, and the opportunity to shape the future of Amazon’s last-mile logistics.

As the DSP Capacity Manager, you will own and drive capacity execution at the national level, ensuring we have the right resources in place to support our expanding delivery operations. You will work cross-functionally with key teams—including OTR, Stations, Finance, Central Operations, Fleet, Amflex, ACES and SnOP team —to identify opportunities, improve processes, and drive efficiency across our network.

This role requires someone comfortable working in an ambiguous and fast-moving environment, capable of making data-driven decisions, and confident in collaborating with senior AMZL leaders. You will analyze complex datasets, translate insights into actionable strategies, and provide updates to senior leadership. With significant responsibility and direct exposure to leadership teams, this is a unique opportunity to shape the future of Amazon’s delivery network in Japan.

• Lead DSP capacity execution across all of Japan, ensuring scalability and operational efficiency.
• Optimize short-term, mid-term, and long-term capacity planning, aligning network resources with delivery demand.
• Analyze complex data and generate insights that drive strategic decision-making.
• Collaborate with key stakeholders across OTR, Stations, Finance, Central Operations, Fleet, Amflex, SnOP, ACES and WW Central Planning.
• Drive improvements in capacity management by identifying bottlenecks and implementing data-driven solutions.
• Engage with senior AMZL leaders, providing updates and recommendations on capacity planning.
• Bring clarity to ambiguous situations, ensuring alignment across partner teams and leadership.

• Strong analytical skills with the ability to break down complex problems and identify practical solutions.
• Experience managing cross-functional projects and working with senior stakeholders.
• A proactive, problem-solving mindset with a focus on continuous improvement.
• Ability to thrive in a fast-paced, evolving environment and drive clarity from ambiguity.
• Strong communication skills, with confidence in reporting and presenting insights to leadership.

This role offers a unique opportunity to influence the future of last-mile logistics in Japan, ensuring we continue to delight our customers with fast, reliable deliveries.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

• Department:
  Last Mile (AMZL)
• Location:
  
  Tokyo Office

• Owner of regional capacity cadences for Off Peak and Event Periods for all AMZN capacity work streams.
• Event period regional ramp execution, incorporating DSP composition, Jurisdiction changes, DSP launches, fleet deployment, ramp offsets, quarterly percentage re-allocation and Q4 Ramp Down
• Removal of controllable barriers to capacity execution, through identifying risk and…