Retail Sales Associate

Retail Sales Associate / Retail Customer Service (Pawnbroker)

Pay range: $15.00 to $16.50 per hour, based on experience. This role offers a fast‑paced retail environment with the opportunity to grow into higher positions such as Lead Pawnbroker, Assistant Manager and beyond.

• Provide excellent customer service by greeting customers, interacting in person and on the phone.
• Process sales, loans, and extensions.
• Perform opening and closing store duties.
• Assist customers in reaching mutually satisfying agreements on pawn items such as jewelry, electronics, musical instruments, and more.

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Pass a criminal background check and drug test (after a conditional offer).
• Adhere to all Company policies, procedures, and regulations.
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus.
• Sales background, a plus.
• Bilingual, a plus.

• Free Health Insurance
  * No cost for employee-only medical insurance when selecting Blue Cross Blue Shield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential paid on store and individual performance.
• Great working hours – better than traditional retail.
• 401(k) with company match.
• Generous paid time off and holiday pay.
• Store discount.

Start as a Trainee in a 5‑week paid training program with a $.50 raise and promotion to Pawnbroker upon completion. Earn an additional $1 per hour through the Pawnbroker Certification Program and potential promotion to Lead Pawnbroker (Shift Leader). Apply for an Assistant Manager position, which includes a 6‑month training program to acquire the skills to run your own store.

We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.