Sales Support, WI, Transport

Location: Town of Italy

## Sales Support, WI, Transport Bewerbenremote type:
Hybridelocations:
Lainatetime type:
Full time posted on:
Vor 8 Tagen ausgeschriebenjob requisition :
R48401

Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und
-herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.
*
* The Role:

** For our WI, Transport division, we are looking for a Sales Support Representative to join our  this role, you will support the sales organization in managing customer requests, quotation activities, and day-to-day customer support.

We are looking for a proactive and organized professional with strong communication skills, a customer-oriented mindset, and the ability to manage multiple priorities in a dynamic environment.
*
* Key Responsibilities:

*** Customer Support
** Respond to customer inquiries and resolve issues or concerns in a timely and professional manner
* Provide product information and basic troubleshooting support
* Present product features and benefits, demonstrating value to customers
* Perform sizing and product selection for non-complex applications by identifying the most suitable solutions within the portfolio
* Build and maintain positive, professional relationships with customers
* Monitor customer satisfaction and proactively address concerns
* Deliver high-quality customer service and support
* Manage and resolve customer complaints effectively
* Sales Support
** Support the sales team with administrative activities and data entry
* Prepare quotations and sizing calculations
* Monitor and update customer and opportunity information in the CRM system
* Provide support during sales meetings and presentations
* Identify and create lists of potential customers
* Maintain and manage sales databases
* Support follow-up activities related to customer opportunities and quotations
* Prepare reports and sales-related documentation
* General Responsibilities
** Maintain solid knowledge of products, services, and company policies
* Collaborate with internal departments to improve the overall customer experience
* Contact customers to ensure satisfaction with products and services
* Stay up to date on industry trends and competitor activity to support the sales team with relevant insights
* Contribute to team success by supporting related activities when needed
* Continuously learn and adapt to new product launches and updates
* Work closely with the operations team to help ensure on-time delivery
** Qualifications
* ** Bachelor’s degree in engineering or a related field, or high school technical diploma
* At least 2 years of experience in a similar role
* Strong analytical skills and ability to interpret complex information
* Proficiency with sales tools and software, such as Salesforce and CRM systems
* Excellent written and verbal communication skills
* Ability to work both independently and collaboratively in cross-functional teams
* Good command of the English language, both written and spoken
*
* Location:

** Lainate (MI)
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