Inside Sales Representative

We are looking for an enthusiastic Inside Sales Representative to support our growing customer base in the Italian region. If you enjoy working in a dynamic environment and are passionate about customer service excellence, this position is made for you!

This position is a central point, responsible for seeking and cultivating new business opportunities in order to foster company growth. The candidate must be comfortable with a high volume of daily phone calls, generate interest, and qualify prospects up to closing sales.

• Prospecting and lead generation – analyzing and qualifying the database and references (cold calls).
• Maintain and expand the prospect database in the assigned territories.
• Understand the needs and requirements of clients and propose appropriate training solutions/programs.
• Answer incoming client calls and suggest complementary products/services to generate business opportunities.
• Respond to and assist clients regarding the loyalty program (RISCO Stars) and the RISCO Cloud revenue program.
• Develop business opportunities by seeking and identifying new accounts, contacting new clients, building relationships, and providing information, explanations, and quotes.
• Transfer qualified opportunities to the relevant sales representative for development and closure.
• Conduct proactive follow-ups with clients to obtain their feedback, ensure their satisfaction, and develop ideas to strengthen the value proposition.
• Keep records of all client interactions (phone calls, emails, meetings, quotes) updated in the CRM system.
• Collaborate with other departments to identify possible improvements / provide offers, training, marketing guidelines, competitor analysis, and other business-related topics.
• Develop customer accounts by reviewing purchase history, suggesting related or new products, and explaining value propositions.
• Ensure support in order processing and administrative activities related to sales.

• Knowledge of inside sales techniques (negotiation, cross-selling and upselling)
• Ease on the phone and experience in handling a high volume of daily calls
• Excellent written and verbal communication skills
• Active listening and good presentation skills
• Ability to manage multiple tasks simultaneously, set priorities and manage time effectively
• Ability to learn quickly and independently
• Initiative and autonomy
• Constant maintenance of knowledge on current and future company products and services
• Advanced professional proficiency in English, both written and spoken