Senior Client Advisor - Russian Speaker

Overview

Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life and our famiglia.

The opportunity to follow your own compass.

Senior Client Advisor – Russian Speaker | Full Time | Milan

As part of the upcoming relocation of our Milan store, we are looking for a Senior Client Advisor – Russian Speaker to join our team and support this exciting new phase of growth. At Stone Island we are always looking for people who share our spirit and values to drive our company forward.

The Senior Client Advisor – Russian Speaker will guide clients through the brand’s values, heritage and product universe, developing meaningful long-term relationships while contributing to the overall store performance. This role requires a strong client‑centric mindset, a passion for product storytelling, and the ability to collaborate effectively with the team to achieve shared goals and results.

• Ensure excellent client experience while maintaining the quality standards required by the brand;
• Act as a brand ambassador to the store’s clientele, demonstrating strong passion and commitment to the brand while embodying brand values and vision;
• Take ownership of all phases of the selling ceremony, driving sales performance through a client‑centric mindset and actively engaging in one‑to‑one clienteling to build and cultivate long‑term relationships;
• Support store operations while ensuring after‑sales service and follow‑up with clients;
• Develop in‑depth knowledge of all product categories to deliver storytelling around collection, fabrics and treatments in line with the technical excellence that defines the brand;
• Implement and maintain the company’s visual standards in the store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management are consistently executed;
• Be aware of store targets and KPIs, supporting managers in promoting a performance culture;
• Collaborate with the team in an effective and enthusiastic way, conveying energy and motivation in daily activities.

• Strong previous experience in sales roles within fashion retail or hospitality; interest or studies in fashion‑related courses – experience within luxury and contemporary retail environment is a plus;
• Excellent understanding of the luxury sector, KPIs, and product sensitivity;
• Service‑oriented, with strong communication and interpersonal skills, team spirit, and the ability to work independently;
• Reliable, punctual, and flexible;
• Passion for retail, client service, and the luxury fashion industry;
• Fluency and sophistication in Italian, English, and Russian – an additional language is a plus;
• Digitally aware and open to new tools, applications, and ways of working;
• Ability to thrive in a fast‑paced, dynamic environment.

At Stone Island we aren’t led by conventions or trends, but by our own compass. Shared values we put into practice every day to maintain our unique culture of relentless innovation.

SELF RELIANCE | SOLIDARITY | ENGINEERING MINDSET | MATERIAL OBSESSION

“Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin color, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”