Key Account Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

• Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.
• Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.
• Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
• Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.
• Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.
• Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
• Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
• Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth.
• Manage and develop a portfolio of strategic customers, ensuring high levels of retention, satisfaction, and profitable growth.
• Build strong relationships with senior stakeholders and act as the primary customer contact.
• Deliver annual growth targets through account development, active selling, and new business opportunities.
• Lead contract renewals, commercial negotiations, and tender processes.
• Develop and execute Joint Business Plans to improve customer supply chain efficiency and create mutual value.
• Conduct regular business reviews, monitor account performance, and drive continuous improvement.
• Collaborate with cross-functional teams to deliver innovative solutions and enhance customer experience.

Proven Key Account Management experience with large, strategic customers.

Background in FMCG, Retail, Supply Chain, Logistics, or related sectors.

Strong commercial acumen with experience in negotiations and contract management.

Ability to build trusted partnerships and influence senior decision-makers.

Fluent in Italian and English.

Comfortable travelling regularly within Italy.

Salary 52 800 - 63 000€ annual gross salary

Level Quadro - CCNL Commercio.

• All CCNL provided benefits applicable to this level are included.
• Annual Bonus of 15%
• Meal Vouchers
• Employee Assistance Programme (EAP)
• Option to participate in company share scheme
• Life Insurance
• Personal Accident Insurance

Hybrid Remote

• Account Management
• Adaptability
• Building Rapport
• Commercial Sustainability
• Customer Experience (CX)
• Customer Partnerships
• Data Storytelling
• Digital Customer Solutions (Dcs)
• Empathy
• Experiment…