Operations Specialist; Level III

Job Title: Sr. Customer Service Representative
Location: Pennington, NJ (Onsite – 5 days/week)
Duration: 11-Month Contract (Potential Contract-to-Hire)
Pay Rate: $23.44/hr (W2)

Job Summary:
Seeking a detail-oriented Sr. Customer Service Representative to support transaction processing and operational functions within a banking environment. This role involves handling account-related transactions, processing incoming mail (including deposits), and delivering high-quality service to both internal teams and external clients.

Key Responsibilities:

• Process transactions, reconciliations, and account-related activities per established procedures
• Handle mail operations including sorting, distribution, and deposit processing
• Respond to client inquiries via multiple channels with professionalism and accuracy
• Conduct basic research and resolve routine requests in a timely manner
• Identify operational issues and escalate risks or complex cases as needed
• Provide general operational and administrative support

Required Skills:

• Strong attention to detail and accuracy
• Effective written communication and professional email etiquette
• Ability to work independently with minimal supervision
• Analytical and problem-solving skills
• Basic research and risk identification capability
• Proficiency in MS Office (Outlook, Word, etc.)