Operations Specialist; Level III

Sr. Customer Service Representative

Location:

Pennington, NJ (100% onsite – 5 days/week, no exceptions) Duration: 5-month contract Pay Rate: $23.44/hr W2

The Sr. Customer Service Representative supports banking operations by processing standard transactions, handling mail and deposits, and providing operational support to internal teams and external clients. The role requires strong attention to detail, professionalism, and the ability to work independently while escalating risks or complex issues as needed.

• Process standard transactions, reconciliations, and asset movements per defined procedures
• Handle mail processing, including deposits, sorting, and distribution
• Respond to client inquiries across multiple channels with professionalism
• Perform basic research, follow-ups, and resolution of routine requests
• Identify and escalate operational issues or potential risks
• Provide general operational and administrative support

• Strong attention to detail and accountability
• Effective written communication and professional email etiquette
• Analytical and independent problem-solving skills
• Research and risk awareness capabilities
• Proficiency with MS Office (Outlook, Word)