223918 Customer Service Representative (Health Benefits) - Pennington, NJ

Customer Service Representative (Health Benefits) – JP 223918

Health Benefits Solutions supports consumers with Health Savings Accounts offered through employer-sponsored benefit plans. The Customer Service Representative will provide consumers with clear and accurate information about their accounts while assisting with a variety of service-related requests.

This may include filing claims, ordering debit cards, resetting passwords, suspending lost or stolen cards, locating account statements, and resolving other account-related questions.

Key Responsibilities:

• Provide clients and internal partners with clear, complete, and accurate responses at the point of contact.
• Assist consumers with Health Savings Account questions and service requests.
• Guide consumers through filing claims, ordering debit cards, and locating account statements.
• Assist with password resets and suspend cards that have been lost or stolen.
• Deliver effective and efficient operational support to internal business partners, customers, and prospective clients.
• Accurately authenticate clients and fully comply with established policies and procedures.
• Proactively identify and escalate potential risks.
• Navigate multiple applications and tools to research policies, products, services, and account issues.
• Resolve client account concerns accurately and efficiently.
• Provide a positive customer experience that helps improve customers' financial lives.

Required Qualifications:

• At least two years of customer service experience.
• Previous call center experience is strongly preferred.
• Strong computer literacy and the ability to navigate multiple screens and systems simultaneously.
• Proficiency in Microsoft Outlook, Word, and PowerPoint.
• Excellent written and verbal communication skills, including strong grammar.
• Ability to work effectively in a fast-paced, high-volume, and continuously changing environment.
• Strong problem-solving, customer service, and de-escalation skills.
• Ability to manage confidential and sensitive information responsibly.
• Positive attitude and willingness to accept coaching and feedback.
• Flexible, ambitious, dependable, and self-motivated.
• Reliable attendance and punctuality are essential.

Workplace Expectations:

• Cell Phones: The manager will review designated areas and approved times for personal phone calls.
• Dress Code: Professional business-casual attire is required for both the interview and the assignment.
• Attendance: Consistent daily attendance is required. Employees must follow the proper call-out procedures and notify the attendance line, direct supervisor, and staffing vendor of any absence.
• Punctuality: Employees are allotted up to 16 hours of time off during their first 90 days. Candidates are strongly encouraged not to schedule time off during training.
• Training Environment: Candidates must be comfortable participating in virtual training while onsite. Please do not bring personal comfort items, such as blankets, into the workplace.

Working Conditions:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs
• Use of computers and technology

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity; we are made a stronger organization and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences.

The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency and using the experience from a diverse assortment of backgrounds and experiences, Canon can improve the services and value we deliver to clients, employees, and customers.

At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life. Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation, please email