Senior Client Resolution Lead – Investments
Job in
Pennington, Mercer County, New Jersey, 08534, USA
Listed on 2026-09-09
Listing for:
Bank of America
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Service Rep
Job Description & How to Apply Below
Bank of America is seeking a Sr. Resolution Manager to provide expert service resolution, research, and follow-up for complex client issues. You will de-escalate, coach teammates, and drive world-class service while identifying operational improvements across Client Services.
The role emphasizes proactive client education, cross-team collaboration (CIOS, MLSN, back office), and strong leadership in resolving problems independently or with partners. 40-hour week with first shift.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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