Consumer Investments Movement Service Representative - Pennington, NJ

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

This job is responsible for providing quality service and efficient operations support for the assigned areas, internal business partners, and external customers and clients. Key responsibilities include handling routine and standard transactions according to established procedures and prescribed processes in support of Merrill. Job expectations include referring more complex problems to management.

• Processes transactions according to established procedures and prescribed processes.
• Demonstrates operational discipline while handling routine and standard operational functions.
• Covers one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entry.
• Assists with phone calls, email boxes, and processing queues.

• Professional Demeanor:
  Demonstrating patience, composure, and client service attitude
• Service Adeptness:
  Comprehend and empathize with client needs, devote time and effort to satisfy the client’s request
• Problem Solving and Decision Making
  
  Skills:
  
  Ability to think analytically and effectively manage risk using strong research skills, applying best practices and leveraging past experiences to resolve problems
• Initiative:
  Willingness and ability to play an active role in identifying and implementing process improvements as well as a willingness to help others

• Customer Service and/or call center experience
• Experience with money movement transactions
• Ability to multi-task

• Account Management
• Adaptability
• Customer and Client Focus
• Data Collection and Entry
• Process Effectiveness
• Active Listening
• Continuous Improvement
• Customer Service Management
• Data Quality Management
• Result Orientation
• Attention to Detail
• Business Operations Management
• Business Process Analysis
• Critical Thinking
• Process Management

Shift: 1st shift (United States of America) Hours Per Week: 40.

Pay Transparency details US - NJ
- Pennington - 1400 American Blvd
- Hopewell Bldg 4 (NJ2140).

Pay and benefits information Pay range $25.00 - $27.85 hourly pay, offers to be determined based on experience, education and skill set. Predictable pay This role is compensated with a base salary and is not incentive eligible. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of…