Business Support Manager II

• Provides strategic leadership and governance for Workforce Enablement programs
• Leads the end-to-end workforce lifecycle, including workforce planning, hiring strategy, onboarding, job architecture, early talent initiatives, employee readiness, and workforce enablement programs
• Partners with Human Resources, Talent Acquisition, Learning & Development, senior leaders, and key stakeholders to identify workforce needs and implement scalable solutions
• Uses workforce analytics, business intelligence, and performance metrics to assess program effectiveness, identify trends, support executive decision-making, and drive continuous improvement
• Directs governance, maintenance, prioritization, and continuous enhancement of departmental procedures
• Leads strategic communications, change management, and adoption efforts for workforce initiatives and organizational transformation
• Builds and develops a high-performing, inclusive team through coaching, succession planning, talent development, and performance management
• Manages administrative functions including budgeting, personnel processes, audit/compliance, process improvement, business continuity, communications, and associate training
• Consults with senior management to evaluate methods and develop strategies for changes and improvements
• Ensures risk discipline, controls, financial stewardship, talent development, and business outcomes

• 2+ years of experience in Global Operations as a process owner, project manager, business support manager, workforce enablement leader, or similar role supporting organizational programs and business priorities
• 2+ years of direct people leadership experience, including coaching, employee development, prioritization, performance management, and fostering an inclusive, high-performing team environment
• 1+ year partnering with senior leaders, Human Resources, and cross-functional teams to identify workforce needs, implement business solutions, and improve organizational effectiveness through data-driven decision making
• Demonstrated experience leading workforce, onboarding, learning, procedure management, or employee development initiatives from planning through implementation
• Experience coaching individuals and teams to achieve performance goals while developing talent, strengthening engagement, and supporting succession planning efforts
• Experience using workforce metrics, training data, employee feedback, scorecards, KPIs, and trend analysis
• 2+ years of experience balancing multiple strategic priorities, managing competing demands, and adapting to organizational changes
• Experience developing executive-ready presentations, communications, reporting, and recommendations
• Proven ability to influence without direct authority and drive execution across a highly matrixed organization
• Intermediate Microsoft 365 ability, including Excel pivot tables, lookup functions and data analysis;
  PowerPoint executive-level presentations;
  Teams facilitation; and Copilot adoption
• Knowledge of Wealth Management Operations functions, targeted client experiences, products, and business partner organizations
• Experience supporting Talent Acquisition, onboarding, workforce planning, learning and development, mandatory training, job architecture, early talent programs, or employee capability initiatives
• Experience leading organizational change, employee engagement, knowledge management, or workforce transformation efforts
• Experience with procedure governance, process documentation, audit readiness, operational controls, and regulatory requirements
• Experience developing future leaders through coaching, mentoring, and talent development programs

Demonstrates expertise in Workforce Enablement, including strategic leadership, workforce…