Program Manager

Exact compensation may vary based on several factors, including skills, experience, and education.

Required Skills & Experience

• 3–5+ years managing enterprise applications in a production environment.
• Strong understanding of ITIL processes, application support models, and SDLC/Dev Ops.
• Experience with ticketing and workflow tools (Service Now, JIRA, Remedy, etc.).
• Solid knowledge of databases, APIs, integrations, and cloud/on prem architectures.
• Proven experience coordinating with vendors and internal technical teams.
• Strong communication, analytical skills, and stakeholder management abilities.
• Ability to manage priorities in a fast paced, operationally focused environment.

Nice to Have Skills & Experience

• ITIL certification or experience in ITIL driven environments.
• Certifications such as PMP, Scrum Master, AWS, or Azure.
• Experience working in regulated industries (e.g., banking, healthcare, government).
• Background in contract/vendor management and license administration.
• Familiarity with monitoring tools and performance dashboards.

Job Description

• We’re seeking an experienced Application Manager to take ownership of key enterprise applications and ensure they run smoothly, securely, and efficiently. This role is ideal for someone who enjoys partnering with both business users and technical teams while maintaining high operational standards. In this role, you’ll oversee the daily operations of assigned applications, handling incidents, service requests, and troubleshooting while coordinating with Level 2/3 support teams and vendors to ensure timely resolution.
  
  You’ll monitor system performance through dashboards, logs, and alerts, manage releases, patches, upgrades, and scheduled maintenance, and work closely with business stakeholders to gather requirements for enhancements and new functionality. You’ll help prioritize the application backlog, support testing and deployment activities, and maintain clear documentation including runbooks and knowledge articles. Additionally, you’ll ensure your applications meet security, compliance, and audit standards by performing access reviews and supporting DR/BCP exercises.
  
  Throughout your work, you’ll communicate updates, risks, and timelines to leadership and partners and drive continuous improvement by identifying operational enhancements and leading root cause analysis when issues arise.