Senior Production Support Engineer

Genesis
10 is currently seeking a Senior Production Support Engineer with our client in the financial industry located in Pennington, NJ. This is a 12+ month contract position.

• Provide support and act as first line to production issues for business organization
• Perform hands‑on triage and troubleshooting of issues, issue reporting, and incident management
• Manage and respond to ticket queues in Remedy
• Document resolution steps clearly for triage issues
• Coordinate the production changes across multiple teams including infrastructure and information security, as well as our development and business partners
• Oversee day‑to‑day operations keeping the systems stable and healthy
• Resolve incidents based on customer defined SLA's
• Support production release activities
• Perform business continuity and disaster recovery activities
• Work closely with developers and support various configuration and log management
• Document application support processes and procedures
• Monitor system health and application performance using Grafana and Prometheus; respond to alerts and resolve issues promptly
• Support and maintain Open Shift clusters, deployments, and configurations
• Perform health checks, tuning, and troubleshooting for MongoDB
• Develop scripts in Python for operational tasks and automation
• UNIX/Linux Administration

• Production support experience
• Understanding of how applications behave in production when issues arise
• Experience handling incident response

$58.26 - $66.26

Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis
10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis
10 provides access to many of the Fortune 100 firms and a variety of mid‑market organizations across the full spectrum of industry verticals.

For contract roles, Genesis
10 offers the benefits listed below. If this is a perm‑placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

• Access to hundreds of clients, most who have been working with Genesis
  10 for 5-20+ years.
• The opportunity to have a career‑home in Genesis
  10; many of our consultants have been working exclusively with Genesis
  10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF and Illinois)

Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.