Program Manager

Roles & Responsibilities

• Adapt current processes and controls for a dual production platform (A/B Strategy); provide solutions ensuring minimal impact on platform users while remaining in compliance with the Bank's Global Information Systems (GIS) standards.
• Serve as an individual contributor handling various tasks associated with Infrastructure Management and respond to inquiries in a timely manner.
• Oversee multiple production platforms, analyze events daily, and provide process improvements to support the A/B strategy between the two production platforms.
• Monitor, analyze, and report infrastructure change events.
• Document processes and procedures, and contribute to process integration and improvement efforts.

• Bachelor of Computer Science (required).
• Technical/functional skills:
  Program Management, Airflow, ITSM.
• Experience with ITSM Remedy Change Management (CRQS).
• Familiarity with JIRA and Agile methodology (beneficial, not required).
• Proficiency in Remedy, MS Office Tools, and SharePoint.
• Experience with Airflow and related SQL tools.
• Ability to facilitate conference calls and provide detailed meeting minutes.

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401(k) Plan, Performance Bonus, College Fund, Student Loan Refinancing.
• Salary Range: $110,000–$120,000 a year.