Infra Operations Support Analyst
Job in
Pennington, Mercer County, New Jersey, 08534, USA
Listed on 2026-06-02
Listing for:
3B Staffing
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Specialist, IT Consultant
Job Description & How to Apply Below
KENNESAW GA/ PENNINGTON NJ & Charlotte NC
- Look for Local candidates only
Visa: USC/GC
Video Interview
Job Description:
This is a Level 3 (L3) support role focused on managing and maintaining the Unified Communications (UC) collaboration environment. The analyst acts as a technical SME for platforms like Microsoft Teams, Skype, Mattermost, and Symphony, handling critical escalations, production changes, and infrastructure deployments. The role blends application support, incident/problem/change management, and cross-team collaboration in a high-pressure enterprise setting
Required Skills:
- 2-4+ years with Microsoft UC tools (Teams, Skype), 3+ years with Mattermost and Symphony
- 2+ years with Power Shell or Python for automation and diagnostics
- Strong experience with performance monitoring and root cause analysis
- Solid understanding of AD, SQL, Linux, networking, and telephony
- Familiarity with incident/change/problem management, ideally with ITIL certification
- Excellent verbal/written skills and ability to interface with vendors like Microsoft, Cisco, Red Hat, etc.
- Proven ability to perform under pressure and manage multiple priorities in a fast-paced setting
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