Observability and Monitoring Engineer

Observability And Monitoring Engineer

We are seeking a highly skilled Observability and Monitoring Engineer to design, onboard, and manage enterprise observability solutions using Dynatrace, Splunk and other tools. This role is critical to ensuring application performance, operational stability, and proactive monitoring across the ERF line of business. The ideal candidate will have strong technical expertise in monitoring platforms, automation, and governance, coupled with excellent collaboration and communication skills.

Responsibilities:

• Deploy and configure Dynatrace across diverse environments (Windows, Linux, Mainframe).
• Onboard applications into Splunk using forwarders, source types, and indexing best practices.
• Define and implement tagging strategies, dashboards, and alerting policies for Dynatrace and Splunk.
• Enable full-stack monitoring, including APM, infrastructure, logs, and synthetic monitoring.
• Implement distributed tracing, anomaly detection, and performance baselining.
• Develop scripts and workflows for automated onboarding and configuration using APIs.
• Integrate monitoring solutions with ticketing tools for incident management.
• Establish retention policies and data governance for logs and metrics.
• Document onboarding processes, SOPs, and troubleshooting guides.
• Partner with application teams, infrastructure, and CIO stakeholders to align monitoring strategies.
• Conduct KT sessions and create documentation for team enablement.
• Drive reduction in incident MTTR and improve application stability.
• Enable proactive monitoring and predictive analytics.
• Promote operational excellence and automation across the organization.

Required Skills &

Qualifications:

• 3–5 years of experience in supporting IT Operations.
• Strong knowledge of monitoring tools (Dynatrace, Splunk).
• Experience with scripting languages (Python, Perl, Unix shell).
• Creative problem solver who thrives in a fast-paced environment.
• Must be a team player and demonstrate ability to communicate effectively with both technical and non-technical individuals.
• Excellent verbal and written communication skills.
• Clear oral communication and strong English proficiency.
• Self-starter, motivated, innovative, capable of handling a team and providing technical solutions.
• Ability to deal with complex information, processes, and relationships to derive simple solutions.
• Ability to liaise with business and development teams for onboarding and troubleshooting.