Production​/Technical Support

Technical Support Analyst
- Hybrid

Genesis
10 is currently seeking a Technical Support Analyst
- Hybrid position with a Global Financial Institution located in Pennington, NJ. This is a 12+ month contract opportunity.

This role involves providing first-line support for internal employees via voice and chat channels as part of a 24/7 Global Service Desk. The successful candidate should have excellent customer care skills with a desire to expand their knowledge within IT. This is a hybrid position, working 4 days in the office and 1 day from home, focused on basic troubleshooting of Microsoft applications and proprietary systems in a fast-paced environment.

• Provide first-line support for internal employees via voice and chat channels
• Partner with regional and international partners to deliver best-in-class client care
• Effectively manage multiple live chats simultaneously while achieving core metrics
• Perform basic troubleshooting of Microsoft applications and proprietary systems
• Document tickets clearly for second-line teams when first-line resolution cannot be attained

• 1-3 years of relevant experience
• Excellent client care and customer service skills
• Ability to work well as a team and build relationships with global partners
• Excellent organizational skills, with the ability to prioritize workload
• Ability to multitask and maintain focus on all areas of responsibility concurrently
• Ability to consistently meet or exceed performance targets and goals
• Able to work in a fast-paced environment

• Technology call center and/or customer service experience
• Ability to utilize multiple resources to determine causes and resolutions of problems
• Hardware Support:
  Windows 10/11
• Software Support: MS Office suite, Office 365, SharePoint, Skype
• Network Support:
  Citrix, VPN, Cisco Any Connect
• ITSM Remedy (not essential)

Pay range: $11.03 - $19.03 per hour

Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!