Business Control Manager – Technology Risk & Regulatory Engagement Lead

• Lead and execute internal control discipline and operational excellence within a Line of Business or Enterprise Control Function
• Execute processes and tools to drive adherence to enterprise-wide standards
• Assess the design and effectiveness of risk and control environments
• Perform monitoring and testing of controls and identify issues and improvements for remediation
• Lead implementation of optimized controls and enhanced Quality Assurance practices
• Manage the performance and productivity of team members conducting quality inspection reviews
• Ensure timely execution of QA activities, control execution, case management, and results reporting
• Manage and review front-line unit responses for regulatory exams, internal audits, and monitoring reviews
• Ensure accurate data and relevant information are captured for inspection metrics and governance dashboards
• Lead complex technology-focused Regulatory/Audit exams or GCOR assessments
• Develop strong, well-positioned response materials
• Apply technical knowledge to address questions and coordinate with subject matter experts
• Manage assessment timelines from exam start through completion
• Analyze questions and author, edit, and review responses and technical overviews or deep-dive presentations
• Review technical evidence and ensure complete and accurate responses
• Analyze control deficiencies and drive appropriate disposition
• Interface with organizational leaders and stakeholders to ensure risk and regulatory awareness
• Drive collaboration across Technology, Operations, Audit, GCOR, and GIS teams

• 7+ years of internal control, regulatory, audit, risk, legal or compliance experience within a financial services or technology organization
• Ability to communicate complex technical subject matter clearly to varied audiences, from executives to junior analysts
• Excellent writing and communication skills
• Ability to synthesize technical content from subject matter experts
• Ability to identify and perform thematic analysis
• Strong relationship management and collaboration skills
• Ability to influence and motivate teams, stakeholders, and peers
• Ability to analyze, simplify, and collaborate to solve complex problems
• Strategic thinker, self-starter, organized, versatile, and capable of minimal oversight
• Detail-oriented with ability to review documentation for accuracy and relevance
• Ability to make timely decisions and determine when to engage others
• Proven facilitation and presentation skills, including executive-level presentations
• Excellent project management and interpersonal skills
• Strong attention to detail, accuracy, and prioritization
• Excellent Microsoft Office skills, specifically PowerPoint and Word, SharePoint, and Excel
• Knowledge of technology domain disciplines
• Bachelor's and/or Master's degree and/or relevant work experience
• Cybersecurity certification such as CISSP, CRISC, CISA, CISM, or similar is desired
• Prior operational risk or compliance experience in technology is desired
• Detailed bank-specific risk management and governance experience is desired

Demonstrates expertise in internal control, regulatory compliance, and risk management within financial services or technology organizations. Proficient in leading quality assurance practices, managing audit responses, and synthesizing complex technical information for diverse audiences.

• Internal Control Experience
• Regulatory Compliance
• Risk Management
• Quality Assurance Practices
• Project Management

• Risk Assessment
• Control Testing
• Data Analysis
• Technical Writing
• Thematic Analysis
• Documentation Review
• Presentation Skills
• Microsoft Power Point
• Microsoft Word
• Microsoft Excel

• Communication Skills
• Relationship Management
• Collaboration Skills
• Strategic Thinking
• Attention to Detail

• CISSP
• CRISC
• CISA
• CISM

• Financial Services
• Operational Risk
• Compliance
• Audit
• Governance

• Share Point
• Governance Dashboards
• Quality Inspection Tools
• Technology Domain Disciplines