L2 Batch ; Pennington

Required Pay Scale: 65

*** Due to client requirements this role is only open to USC or GC candidates***

We are seeking an experienced L2/L3 Batch Support Engineer to provide production support for enterprise applications and batch processing environments. This role will be responsible for monitoring and troubleshooting batch jobs, resolving production incidents, performing root cause analysis, and developing Python automation to improve operational efficiency and reduce manual support activities.

The ideal candidate will have strong experience in L2/L3 production or application support
, complex SQL, Linux, batch scheduling, incident/problem management, and enterprise monitoring/observability tools. Strong communication skills and the ability to work effectively during production incidents are essential.

• Provide L2/L3 production and batch support for enterprise applications and scheduled processes.
• Monitor batch processing and investigate failed, delayed, or incomplete jobs.
• Troubleshoot production issues and determine appropriate resolution or escalation paths.
• Perform detailed root cause analysis (RCA) for production incidents and recurring issues.
• Develop and maintain documentation, troubleshooting procedures, and knowledge articles.
• Write and execute complex SQL queries for data investigation, validation, troubleshooting, and issue resolution.
• Use Python scripting to automate repetitive operational tasks and improve production support processes.
• Monitor applications, batch processes, system health, and production environments using enterprise observability and monitoring tools
  .
• Participate in incident response, escalation, and resolution activities in accordance with established ITIL processes
  .
• Support Incident Management and Problem Management
  , including investigation, documentation, and follow‑up actions.
• Analyze application and system logs to identify errors, performance issues, and potential causes of failures.
• Work closely with application development, infrastructure, database, and business teams to resolve production issues.
• Communicate incident status, technical findings, impact, and resolution clearly to technical and non‑technical stakeholders.
• Identify opportunities to improve monitoring, automation, operational processes, and overall application stability.
• Participate in production releases, scheduled maintenance, and other operational activities as needed.

Job Title:

Production Support

Duration: 18 months

Location:

Pennington

Required Pay Scale: 65

• 5+ years of experience in production support, application support, batch support, or a related technology role.
• Hands‑on experience providing L2/L3 production or batch support
  .
• Strong experience with batch job troubleshooting and scheduling
  .
• Experience with BOB/Quartz Scheduler or Autosys
  .
• Strong SQL skills, including the ability to write and troubleshoot complex queries.
• Experience using Python scripting for automation and operational support.
• Strong Linux experience in a production environment.
• Experience performing root cause analysis and troubleshooting complex production issues.
• Experience with enterprise monitoring/observability tools
  , such as:
• Dynatrace
• Splunk
• ITRS Geneos
• Or comparable monitoring and observability platforms
• Strong written and verbal communication skills.
• Ability to work effectively in a production environment with time‑sensitive incidents and competing priorities.

• Experience with Unix environments.
• Experience with Shell scripting
  .
• Experience with Sybase databases.
• Experience supporting large‑scale enterprise applications.
• Financial services or banking industry experience.
• Experience improving production support through automation and proactive monitoring.
• Experience working in Agile or other structured technology delivery environments.

Production Support: L2/L3 Support, Application Support, Batch Support, Incident Resolution, Troubleshooting, Root Cause Analysis, Problem Management

Batch Scheduling: BOB, Quartz Scheduler, Autosys

Databases: SQL, Complex SQL Queries, Sybase

Programming/Scripting:
Python, Shell Scripting

Operati…