Digital Manager, Business Digital Adoption & Enablement

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for managing the delivery and health of digital capabilities or processes. Key responsibilities include supporting digital operations including translating business requirements into digital requirements and acceptance criteria, analyzing key performance indicators, product risks and controls, guaranteeing quality through business acceptance testing, and ensuring successful go-to-market. Job expectations include leveraging subject matter expertise and digital acumen to define and deliver solutions that solve business problems.

This job is also responsible for driving client adoption, activation, and utilization of digital capabilities across Business Banking, Global Commercial Banking, and related client-facing organizations. The role is designed for a resourceful, hands‑on contributor who can translate defined business priorities into practical sales enablement, activation, and engagement support that helps deliver measurable results. Key responsibilities include leading client adoption campaigns, executing sales enablement strategies, creating scalable tools and resources, identifying and removing adoption barriers, analyzing performance metrics, and partnering across product, technology, sales, and operations teams to help clients realize greater value from existing digital solutions.

This position is part of the Commercial Digital Strategy team and focuses on accelerating client adoption of digital capabilities by equipping sales teams with the insights, processes, content, and resources needed to effectively position, activate, and expand digital engagement. The role serves as a bridge between digital capability owners and client‑facing teams, ensuring that technology investments translate into meaningful client outcomes and business results.

The successful candidate will work across the organization (Business Banking, Global Commercial Banking, GPS, Enterprise Credit, Technology, Operations, Cash Pro, Digital Delivery, Marketing, and related teams) to identify opportunities, close adoption gaps, and drive measurable business outcomes.

• Supports delivery of world-class software solutions within time, scope, and budget to provide an enhanced digital experience to clients
• Contributes towards operational routines, the day-to-day health of digital capabilities, resolution of defects, routing of complaints, and performance metrics results
• Conducts project planning, sprint, and release planning and contributes to the execution of the program vision and roadmap
• Performs analysis to capture and report key performance indicators and return on investment of products
• Creates presentations…