Business Control Manager – Technology Risk & Regulatory Lead

• Lead and execute internal control discipline and operational excellence within a Line of Business or Enterprise Control Function
• Execute processes and tools to drive adherence to enterprise-wide standards
• Support quality assurance and quality control implementation through ongoing control monitoring and testing
• Identify issues and control improvements for remediation, and build action plans and milestones
• Lead risk management activities for a technology division and a risk portfolio for designated Technology Executives
• Partner with leadership and teams to identify, elevate, and mitigate compliance and operational risks
• Perform impact assessments and root-cause analysis supporting technology control activities
• Drive risk reduction and monitor issue health throughout the issue lifecycle
• Develop action plans and validate them through approval reviews
• Drive collaboration across Technology, Operations, Audit, GCOR, GIS, and management teams
• Support CIO Key Risk Reviews, Issue Management routines, Risk Framework, Quality Assurance, Technology Risk Assessments, and Exam Engagements
• Assess the design and effectiveness of the risk and control environment
• Lead implementation of optimized controls and enhanced QA practices for business continuity
• Manage performance and productivity of team members conducting quality inspection reviews
• Ensure timely QA execution, including control execution, case management, and results reporting
• Manage and review front-line unit responses for regulatory exams, internal audits, monitoring, and inspection reviews
• Ensure data accuracy and capture inspection metrics for governance dashboards

• 5+ years of internal control, regulatory, audit, risk, compliance or relevant work experience within a financial services or technology organization
• 3+ years of professional domain expertise in a technical discipline, such as data management, artificial intelligence and/or information security
• Ability to communicate complex technical subject matter clearly to audiences ranging from executives to junior analysts
• Strong writing and communication skills
• Ability to identify and perform thematic analysis
• Increasing levels of accountability and ownership
• Ability to advocate across diverse stakeholder groups as a change ambassador
• Strong relationship management and collaboration skills
• Ability to influence and motivate teams, stakeholders and peers
• Ability to analyze, simplify and collaborate to solve complex problems
• Strategic thinker, self-starter, organized, versatile, and capable of minimal-oversight work
• Detail-oriented with ability to review documentation for accuracy and report risk-review status
• Ability to coordinate priorities, meet deadlines, and adhere to policies and standards
• Ability to understand complex issues and drive timely decisions
• Excellent facilitation and presentation skills
• Knowledge of technology domain disciplines
• Basic knowledge of MS Office 365 products
• Bachelor's and/or Master's degree and/or relevant work experience is desired
• Cybersecurity-related certification such as CISSP, CRISC, CISA, CISM, or similar is desired
• Prior operational risk or compliance experience in technology is desired
• Detailed bank-specific risk management and governance experience is desired
• Ability to work with technical and non-technical business owners is desired

Demonstrates expertise in internal control, risk management, and compliance within technology and financial services, with a strong focus on quality assurance and operational excellence. Capable of leading teams, driving collaboration, and effectively communicating complex technical concepts to diverse stakeholders.

• Internal Control Management
• Risk Assessment and Mitigation
• Quality Assurance Implementation
• Regulatory Compliance Experience
• Stakeholder Relationship Management

• Risk Management
• Quality Control
• Data Management
• Artificial Intelligence
• Information Security
• Thematic Analysis
• Control Monitoring
• Root-Cause Analysis
• Action Plan Development
• Performance Management

• Strong Communication Skills
• Relationship Management
• Collaboration Skills
• Strategic Thinking
• Detail-Oriented

• CISSP
• CRISC
• CISA
• CISM

• Financial Services
• Operational Risk
• Compliance
• Audit
• Technology Risk

• MS Office 365
• Governance Dashboards