Digital Executive - Design Executive

Experience Design Executive

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

Bank of America is looking for an Experience Design Executive to lead a multi-disciplinary organization responsible for shaping and delivering enterprise-scale experiences that drive business growth, customer value, operational effectiveness, and long-term competitive advantage. This executive will serve as a strategic partner to senior leaders, influencing investment decisions, organizational priorities, and the future direction of digital experiences across multiple business critical portfolios of work.

Operating as a member of the Experience Design senior leadership team, the role is accountable for building high-performing leaders and teams, advancing design maturity, driving AI-enabled transformation, and establishing the operating models, systems, and governance mechanisms that scale excellence. The Experience Design Executive will champion a culture of accountability, innovation, inclusivity, strong craft, measurable key results, and continuous improvement while ensuring experiences are delivered with exceptional quality, business impact, and operational rigor in a highly regulated environment.

As an Experience Design Executive, you will:

• Hold yourself and your leadership team to the highest standards of quality and professionalism, delivering all roadmap projects on-time and on-budget, with a deep focus on craft and a bias for action.
• Represent Experience Design as a strategic business capability, influencing enterprise direction and strengthening the organization's ability to compete through exceptional best-in-class digital experiences.
• Shape enterprise experience strategy across multiple portfolios, products, platforms, and customer journeys, ensuring experience investments directly support business growth, customer loyalty, operational efficiency, and risk-managed innovation.
• Lead and develop a high-performing interdisciplinary organization, cultivating a deep leadership bench and a culture of accountability, coaching, and continuous growth.
• Partner with executive leaders across Product, Technology, Marketing, Operations, Risk, Compliance and Lines of Business to influence strategic decisions and align investment priorities.
• Digest, communicate, and guide alignment to the latest Experience Design strategic vision, priorities, OKRs, and principles while monitoring progress and identifying opportunities to increase effectiveness.
• Partner with Experience Design senior leadership peers to shape and drive XD-wide decisions, align on strategic priorities, and advance shared frameworks, standards, and ways of working that foster a one-team culture.
• Define how the organization identifies, frames, prioritizes and solves complex customer, associate, and business problems through human-centered, data-informed, and systems-based approaches.
• Establish experience quality standards, decision frameworks, and review mechanisms that consistently raise the bar across portfolios, channels, and teams.
• Champion AI-enabled design transformation by integrating emerging technologies, automation, and intelligent experiences into products, workflows, and organizational practices.
• Translate enterprise strategy into cohesive experience visions, roadmaps, and measurable outcomes that connect customer needs with business objectives.
• Drive alignment across product ecosystems by identifying shared opportunities, reducing fragmentation and creating scalable experience solutions that accelerate delivery.
• Serve as a trusted executive advisor, bringing clarity to ambiguity, synthesizing complex challenges and influencing decisions through compelling narratives, evidence, and strategic thinking.
• Build strong partnerships with Marketing and Brand leaders to ensure cohesive, differentiated, and meaningful experiences across channels and customer touchpoints.
• Maintain a strong maker mindset by staying connected to craft, actively reviewing work, challenging assumptions, and raising the quality bar through hands-on leadership when needed.
• Evaluate and benchmark product and service experiences, synthesizing user research, data, and digital patterns to identify opportunities and inspire innovative customer, associate, and business experiences across the customer journey.
• Lead workforce…