Program Manager – Chief People Organization

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’s physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive materials and ensuring results align to program strategy, simplification, and new capabilities.

Chief People Organization (CPO) Change Execution team at Bank of America supports significant transformation across the global function to strengthen how human resources capabilities are delivered. We are looking for highly motivated leaders who thrive in complex environments and are committed to transparency, integration, accountability, and execution.

The Program Manager oversees a large portfolio of related initiatives across one or more CPO functional areas or geographies. They drive consistent application of enterprise and CPO standards to support effective delivery. The Program Manager partners with business, technology, control, and vendor leaders to shape and prioritize initiatives, manage dependencies, and provide transparency into portfolio health and expected outcomes. They are strong communicators who influence and negotiate across stakeholders, resolve complex issues, and drive transparency across initiative planning, governance, and portfolio execution.

The Program Manager is accountable for portfolio outcomes and provides direction and oversight across related initiatives. They lead delivery through assigned Project Managers, who are responsible for day-to-day project execution. Program Managers remain connected to the work to support escalations and provide tactical leadership or short‑term coverage when needed. The role leads matrixed resources and may assume formal people‑management responsibilities, including direct management of associates, based on evolving organizational needs.

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders

• Works closely with project sponsors, cross‑functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives

• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators

• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders

• Identifies key requirements for cross‑functional teams and external vendors to perform in alignment with the program objectives

• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution

• Leads activities throughout the initiative planning lifecycle, including process design, intake,…