Solar Service Department Supervisor

Field Service Manager

Solar Energy World—now a wholly owned Comcast company—is expanding rapidly and looking for hardworking, results-oriented Inside Sales Representatives to support our growing DMV market. This role is designed for individuals who want to prove themselves, master the fundamentals of sales, and earn a clear pathway into Outside Sales. Comcast has a long and successful history of acquiring, investing in, and scaling high-potential companies.

As part of Comcast's Energy Services business unit, Solar Energy World is fully backed to grow aggressively while maintaining our commitment to integrity, in-house quality, and long-term value for homeowners—because tomorrow matters.

*** Role is in office daily in Pennsauken, NJ**
* ** Must have 5 years of Solar Install and Electrical Expertise**

• Lead all residential field service operations, including troubleshooting, repairs, warranty work, diagnostics, inspections, removals and reinstallations (R&R), commissioning, and post-install service.
• Manage daily field operations to maximize technician productivity, utilization, and customer satisfaction.
• Ensure service work is completed safely, efficiently, and in accordance with company quality standards.
• Provide coaching, leadership, and technical support to Field Supervisors and technicians.

• Reviewing daily service schedules and technician capacity.
• Prioritizing emergency and high-impact customer issues.
• Providing scheduling recommendations based on field capacity.
• Ensuring work orders contain sufficient information before dispatch.
• Communicating field updates that enable proactive customer communication.
• Supporting rapid resolution of escalated customer issues.

• Manage technician schedules, geographic routing, and workload balancing.
• Optimize labor utilization while minimizing windshield time and overtime.
• Ensure technicians have the proper materials, equipment, and documentation before dispatch.
• Adjust schedules throughout the day to respond to emergencies, weather, and operational changes.

• Recruit, onboard, train, and develop high-performing field technicians.
• Conduct regular ride-alongs, field observations, and performance coaching.
• Develop technical capability across solar PV, battery storage, roofing interfaces, electrical troubleshooting, and monitoring systems.
• Foster a culture focused on accountability, ownership, teamwork, and continuous improvement.

• Champion a safety-first culture throughout Field Service operations.
• Ensure compliance with OSHA requirements and company safety policies.
• Conduct regular jobsite safety observations and audits.
• Investigate safety incidents and implement corrective actions.
• Reinforce safe work practices through coaching and ongoing training.

• Ensure all service work meets company workmanship standards.
• Review completed work orders, technician documentation, and photographs for accuracy and completeness.
• Monitor first-time fix performance and identify opportunities to reduce repeat service visits.
• Partner with Quality, Installation, and Engineering teams to resolve recurring issues.
• Support root cause analysis for quality trends and warranty failures.

• Lead field efforts to deliver an exceptional customer experience.
• Support technicians in resolving customer concerns professionally and effectively.
• Personally engage with customers when complex situations require leadership involvement.
• Ensure customer expectations are clearly understood and managed throughout the service process.
• Drive improvements that reduce callbacks and increase customer satisfaction.

Serve as the senior field resource for complex technical issues involving:

• Residential solar PV systems
• Battery storage systems
• Inverters
• Monitoring platforms
• Electrical troubleshooting
• Roof leak investigations
• Removal and Reinstallation projects
• Warranty repairs

Partner with Tier II Technical Support on complex diagnostic issues while ensuring field…