Transition Coordinator, Case Management, Per Diem

At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that’s wellness, prevention, experienced specialists, life‑changing care, or something in‐between – we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around.

Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet‑recognized health system ranked by U.S. News and World Report, we’ve received multiple awards for quality, safety, and outstanding work environment.

In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we’re committed to the well‑being of the community. That means bringing life‑changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We’re also affiliated with Penn Medicine for cancer and neurosciences, and the Children’s Hospital of Philadelphia for pediatrics.

Pennsauken – 6991 North Park Dr.

On‑Site

Employee

Per Diem

Part time

1st Shift (United States of America)

0

Requirement: 3 shifts minimum in 6 weeks. Includes weekdays and weekends.

Coordinates with referring physicians, care team members, patients and caregivers to provide assistance and resources of services offered within Virtua. Educates and connects consumers interested in Virtua Health to appointments, referrals and utilization of services available across the continuum. Serves as a liaison to coordinate between referring physicians, patients, specialists, and other Virtua services and resources.

• Coordinates resources and services to support transitions in care from the acute to post‑acute and ambulatory/community settings.
• Facilitates access through follow‑up appointment scheduling and resource options to improve patient quality outcomes.
• Facilitates acute care transitions to homecare, sub‑acute rehab (SAR), acute rehab, and long‑term acute care hospital (LTACH), and works with customers to schedule primary care, specialty care and diagnostic testing appointments for transitions in the community.
• Coordinates DME (Durable Medical Equipment) providers and transportation services to ensure proper ordering and receipt of DME and assistance in transportation to and from physician appointments where necessary.
• Works with the divisional Case Management team to obtain post‑acute insurance authorizations.
• Documents all patient interactions in the notes section of EPIC as appropriate.
• Performs data entry and completes all data records with concise patient information and appropriate coding to ensure proper tracking of metrics.
• Understands all databases used such as Epic, Calibrio, CRM, Cisco phone system, and Physician database.
• Delivers monthly reporting demonstrating outcomes, performance and productivity of service.
• Follows up with patients via telephone and/or correspondence and collaborates with providers as necessary. Maintains confidential records and files/screens telephone calls and resolves routine inquiries/problems.
• Develops a thorough understanding of the tests, preps and procedures for the proper and timely scheduling of all Virtua’s clinical services. Has knowledge or understanding of insurance plans, medical terminology and financial assistance programs.
• Is responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians, office staff, nurses, etc.).
• Participates in quality improvement initiatives.

• A minimum of 2‑3 years…