Desktop Support Technician

We are looking for a skilled and customer-oriented Desktop Support Technician to join our IT Support Services team. In this role, you will deliver hands‑on technical support across a multi‑site corporate and manufacturing environment, ensuring end‑user systems, applications, and devices run smoothly and efficiently. The ideal candidate is proactive, communicates effectively, and has experience supporting a broad range of enterprise technologies.

• Deliver daily desktop support to end users, including troubleshooting hardware, software, and peripherals
• Support and maintain Windows 11 systems, including configuration and issue resolution
• Administer and support Microsoft 365 services such as Outlook, Teams, and One Drive
• Manage user accounts, permissions, and distribution groups within Active Directory
• Provide support for collaboration platforms, including Microsoft Teams and Webex
• Maintain and update the asset database, tracking deployed and in‑stock equipment
• Perform laptop imaging, provisioning, and deployment using standard corporate tools
• Diagnose and resolve network connectivity issues, including basic LAN/WAN troubleshooting
• Support VPN access and troubleshoot remote connectivity issues
• Assist with RSA multi‑factor authentication and related security tools
• Set up, maintain, and troubleshoot printers
• Provide support for mobile devices on both iOS and Android platforms
• Create and maintain knowledge base documentation
• Accurately document incidents, resolutions, and processes in the IT ticketing system
• Ensure a high level of customer satisfaction through clear communication and timely support
• Collaborate with other IT teams to escalate and resolve complex technical issues

• 3–5 years of experience in desktop or end‑user support within a corporate environment
• Strong working knowledge of:
• Microsoft 365 (O365)
• Active Directory
• Windows 11
• VPN technologies and remote access tools
• Basic networking concepts (LAN/WAN troubleshooting)
• Experience with laptop imaging and deployment processes
• Experience supporting iOS and Android mobile devices
• Strong troubleshooting and analytical skills
• Excellent customer service and interpersonal abilities
• Strong verbal and written communication skills
• Ability to work independently while managing multiple priorities
• Willingness to travel locally up to 20%

• Associate’s or Bachelor’s degree in Information Technology or a related field (or equivalent experience)
• Experience supporting Lenovo hardware in an enterprise environment
• Familiarity with ITIL practices or structured IT service management frameworks