L2 Technology Engineer

We are a growing cybersecurity-focused managed technology services provider based in Greater Philadelphia. We serve small and medium businesses, where we fully manage the technology stack and mid-market organizations, where we co-manage alongside internal IT teams. Our practice is built on three pillars:
Managed IT, Cybersecurity, and Managed Intelligence.

Our growth is driven by referrals, which means every engagement either earns the next client or costs us one. That reality shapes our standards, our pace, and the people we hire.

We're looking for a Senior IT Engineer (L2/L3) who already has the technical foundation in place - someone who can own real escalations, lead client projects from start to finish, and elevate the work of the team without doing the L1 job for them.

The work here is genuinely varied: systems design, networking, unified communications, virtualization, cybersecurity, web technologies, and a growing book of practical AI work landing in real client environments. You'll encounter new challenges daily, and we'll back you with a real cert budget, an experienced team, and the time to keep sharpening your craft.

We're a small, tight-knit team of passionate professionals who take serious pride in what we do. If you want to be an integral part of a growing business, share in our success, and contribute to something that actually matters, keep reading.

This isn't a role for someone who wants a routine, narrowly scoped day with tasks handed down from above. We're looking for engineers who take ownership, appreciate variety, and want real growth - and we structure the work and the rewards around that.

• Own L2/L3 escalations across networking, M365 tenant administration, server and endpoint, identity, and EDR alerting.
• Lead client projects end-to-end: migrations, firewall replacements, M365 tenant builds, backup recovery validation, security hardening engagements.
• Triage and respond to EDR/SIEM alerts and participate in incident response when something real happens.
• Build and maintain client documentation in [RMM/PSA + IT Glue or Hudu] to a standard the next engineer can actually work from.
• Mentor other technicians and pass along your knowledge to newer team members.
• Work alongside leadership on cybersecurity assessments, quarterly client reviews, and technology roadmap planning.

You need to be accurate, diligent, and precise in your work. You'll be implementing solution designs for clients who count on us, and we take pride in keeping that trust. Clear professional demeanor and excellent listening and communication skills with clients are essential.

• 4+ years of progressive IT experience, ideally in an MSP environment, though strong candidates from corporate IT or internal IT teams with comparable depth and transferable skills will absolutely be considered. What matters is the ability to manage diverse environments, adapt quickly, and follow documented processes precisely.
• CompTIA Network+ and Security+ or demonstrable equivalents (MS-900 + AZ-104, CCNA, SC-200, etc.). If you don't hold these certifications, your resume should make a clear case for why your experience covers the same ground.
• Hands-on production experience with at least one major RMM and one major PSA platform
  - Connect Wise, Ninja One, Datto RMM, Kaseya, Autotask, HaloPSA, or equivalent ticketing and management systems from a corporate IT environment.
• Comfortable working in Power Shell and Bash for administration and automation.
• M365 / Entra t administration
  - Conditional Access, MFA enforcement, mailbox investigation, license management, and secure-score remediation.
• Networking depth - VLANs, firewall rules, site-to-site VPN troubleshooting, DNS, and routing fundamentals.
• Backup and recovery - hands-on experience actually restoring from backup, not only configuring it.
• Valid driver's license. Hybrid means 4 days onsite in Pennsauken with occasional client visits across South Jersey and tri-state area in 2-hour drive radius from the office.

Production EDR experience (Sentinel One, Huntress, Crowd Strike, Threat Locker), Microsoft AZ-104 or SC-200, vendor certifications…