EMR Application support technician

EMR Application Support Technician

A large home healthcare company is looking to hire an EMR Application support technician to join their support team of nine. This person will act as a subject matter expert for an EMR application called Home Care Homebase and be responsible for supporting and troubleshooting any technical issues for office staff and clinical field workers. This person will respond to a wide range of ticket requests coming through via phone call, email, chat, and JIRA ticketing system.

There will be a wide range of troubleshooting requests coming through the system such as resolving a workflow issue within the application, resolving scheduling issues to password resets. There will be a robust training program provided and upon conversion to a FTE shifts could change slightly and there will be an on-call rotation.