Inside Sales Specialist

Overview

BASIC FUNCTION
:
Prepare and process all direct residential rental (HS|GSA-RES|DIR) proposals and paperwork accurately with the information required by AFR. Act as a main point of contact on communication, execution and follow up with new and existing direct rental customers.

• Collaborate with and provide support for the outside sales team. Work together to meet monthly goals.
• Identify and research potential sales leads. (Document in Salesforce)
• All lead follow-up should be completed via phone within 2 business hours. If the prospect cannot be reached via phone, follow-up with an email. Three attempts to reach the customer are required prior to closing the lead with a reason code in NAV & Salesforce.
• All leads documented in Salesforce daily - phone/email inquiries not requiring a formal quote are to be documented in Salesforce. Tracking is key to closing ratios, reasons for loss as well as referral sources.
• Coordinate with Operations all requests for inventory and scheduling.
• Communicate rental policies to clients. Manage client expectations with clear and consistent communication. (Document in Salesforce)
• Utilize up-selling opportunities, necessary add-ons, recommending additional or alternate options, adding additional discounts when necessary based on limits set by RSM.
• Attend all Sales/Ops weekly meetings and act as the main coordination point to disseminate necessary information to the operations and delivery teams.
• Maintain direct residential rental aging.
• Maintain knowledge of product, policies and specials.
• Detail subject lines when sending emails:
  Direct Renter - Name - Market
• Copy the outside AE on all emailed communication.
• Link all documents

EDUCATION/TRAINING:

Bachelor's or equivalent experience

EXPERIENCE:

Previous sales and office experience required

At AFR we offer a competitive benefits package that includes health, dental, vision, and life insurance, a 401(k) plan with employer matching contributions, and an employee assistance program. Employees also enjoy generous time-off benefits, including paid vacation, personal days, holidays, and sick days.