Inside Sales Representative - Pennsauken, NJ

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman's Powertrain division has a great opportunity for an Inside Sales Representative to join our team in our Pennsauken, NJ location!

Pay: $21 - $25 an hour (based on experience) + Commission

Shift: 8:00am - 5:00pm, Monday through Friday

Hybrid Schedule

Benefits include health, dental, vision, paid time off, holidays off and more!

We are seeking a highly motivated entry level Inside Sales Representative who will proactively communicate with customers to meet/exceed sales goals and overall customer satisfaction. The responsibilities listed below center around our strategy to profitably grow our parts distribution business. Qualified candidates for this role will be sales and results oriented with an equal focus on providing extraordinary service to each and every Holman customer.

• Identify correct part numbers based on specific applications; identify obsolescence and supersession of part numbers. Communicate build levels and alternative solutions when necessary.
• Estimate and communicate expectation of delivery times.
• Gather special instructions or required equipment in order to facilitate delivery of product and communicate to warehouse and logistics.
• Apply all available OE incentives to invoicing.
• Vet and process all requests for merchandise return.
• Process replacement orders for damaged and defective parts.
• Identify and report cataloging or inventory errors to IT for correction.
• Prepare and deliver quotes for fleet customers, selling the value of OE with detail regarding warranty, build level, and any additional components required for successful installation.
• Track and update status of open orders.
• Build and maintain relationships by exhibiting responsiveness to customers’ needs as well as acting as a trusted subject matter expert on the solutions they seek.
• Monitor and respond to both incoming calls as well as email inquiries from the Sales Inbox.
• Manage orders for Chrysler/Dodge product in our consignment inventory for distribution to Chrysler dealers.
• Evaluate requests for refund of handling fees for warranty replacements as well as qualified will call dealers.
• Meet or exceed sales goals as outlined in the annual budget for Holman Parts.
• Other duties as assigned.

• Strong organizational and multitasking skills with attention to detail and accuracy.
• Exceptional customer service and communication skills, both verbal and written.
• The ability to work in a faced paced office environment is a must.
• Experience in parts sales, automotive service, and/or account management is a plus
• ASE parts certification is a plus
• High School Diploma or equivalent
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, SharePoint etc.)
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
• Must be able to perform within the established company standards, which include but are not limited to standard operating procedures, attendance, quality, team…