Dispatcher - PM

About Speed Xpress Inc.

Founded in 2022, Speed

X offers a superior delivery experience designed to better connect your brand to your customers. At Speed

X, we’re more than just a delivery company – we’re your partner in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for your business. We created a next-level delivery experience that’s designed to meet your needs, exceed your expectations, and future-proof your ecommerce business.

In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down.

We are seeking a proactive and experienced Logistics Dispatcher to handle driver dispatching and customer pick-ups for our PHL/ABE/MDT branches. The logistics dispatcher is responsible for coordinating and scheduling drivers and trucks to ensure efficient and timely transportation of goods and services. This role is responsible for overseeing daily dispatch operations, ensuring optimal scheduling and routing, maintaining compliance with transportation regulations, and driving continuous improvement in logistics performance.

The position plays a key role in supporting drivers, ensuring customer satisfaction, and maintaining compliance with company policies and DOT transportation regulations.

Shift

Schedule:

2pm - 10:30pm

• Oversee the scheduling and dispatching of drivers and shipments to ensure timely, efficient, and cost-effective transportation.
• Ensure drivers are adhering to company policies, safety protocols, and DOT regulations.
• Collaborate with warehouse, transportation, and customer service teams to align logistics operations with business goals.
• Handle incoming calls, service requests, and updates from customers or clients in a professional and timely manner.
• Coordinate with maintenance and operations teams to confirm all vehicles are in safe and optimal working condition.

• Track key performance indicators (KPIs) such as on-time delivery, route efficiency, and driver utilization.
• Analyze dispatch data to identify trends, inefficiencies, and opportunities for improvement.
• Prepare and present operational reports to senior management.
• Resolve delivery, routing, or scheduling issues quickly and efficiently to minimize downtime or delays.
• Maintain accurate and up-to-date records of routes, dispatch logs, fuel usage, and driver hours.

• Serve as the escalation point for complex dispatch issues, service failures, or compliance concerns.
• Coordinate responses to emergencies, delays, or disruptions, ensuring minimal impact on service levels.
• Implement corrective actions and preventive measures to improve reliability and customer satisfaction.

• Ensure effective use of Transportation Management Systems (TMS), GPS tracking, and dispatching software.
• Maintain compliance with DOT, FMCSA, and company-specific transportation regulations.
• Support audits and documentation requirements related to fleet operations and driver hours.

• High school diploma or equivalent.
• 1–2 years of experience in transportation dispatching, logistics coordination, Pick-up and delivery, or fleet operations.
• Proficiency with dispatching software, GPS tracking systems, and Microsoft Office Suite.
• Strong organizational, communication, and decision-making skills.

• Experience managing dispatch operations in a high-volume logistics environment.
• Knowledge of DOT regulations, FMCSA rules, and transportation compliance standards.
• Bilingual (English/Mandarin or other languages) is a plus.

• Leadership: Ability to handle assigned tasks and work toward operational excellence.
• Analytical Thinking: Use data to drive decisions and improve performance.
• Communication: Clear, professional interaction with internal teams and external partners.
• Adaptability: Thrive in a dynamic, fast-paced logistics environment.
• Customer Focus: Commitment to service quality and client satisfaction.