Credit Collections Specialist Job in Morgantown, PA

Credit Collections Specialist

We are looking for a detail-oriented Credit Collections Specialist to support accounts receivable operations. This position focuses on maintaining accurate cash application, managing commercial collections activity, and resolving deductions and chargebacks with a high level of professionalism. The ideal candidate brings strong analytical skills, clear communication, and the ability to work cross-functionally to keep customer accounts current and well-documented.

Responsibilities:

• Manage daily commercial collection activities and follow up with business customers to support timely payment and account resolution.
• Post and apply incoming payments accurately to customer accounts while maintaining a clean and up-to-date accounts receivable record.
• Investigate customer deductions and chargebacks, coordinate internal review when needed, and prepare the necessary credit documentation.
• Issue credits and refunds for approved returns, pricing adjustments, and customer service-related account requests.
• Reconcile receivable balances to confirm that transactions, payments, and adjustments are recorded correctly and completely.
• Partner with sales, account services, and other internal teams to address billing disputes and resolve account issues efficiently.
• Prepare recurring reporting related to chargebacks, deductions, and collection trends to support financial visibility.
• Contribute to month-end close tasks by identifying discrepancies, organizing support files, and ensuring account activity is properly documented.
• Escalate complex or sensitive account concerns according to departmental guidelines and assist with additional finance team priorities as needed.