Collections Specialist Job in Bensalem, PA

Credit & Collections Specialist

We are looking for a Credit & Collections Specialist to join a collaborative accounting team in Pennsylvania. This contract opportunity with permanent potential is ideal for someone who can balance customer communication, account analysis, and timely follow-up to support healthy cash flow. The position works closely with sales, customer service, and accounting to maintain accurate account records, address payment issues, and provide dependable support across receivables-related activities.

Responsibilities:

• Oversee a portfolio of customer accounts and carry out collection efforts to encourage prompt payment and reduce aging balances.
• Review outstanding invoices regularly, contact customers regarding overdue amounts, and document all outreach, responses, and payment activity.
• Investigate billing or payment discrepancies by coordinating with customers and internal departments to resolve account issues efficiently.
• Evaluate new customer credit requests, help determine suitable credit parameters, and maintain complete and accurate account information in the company system.
• Partner with sales representatives and customer service staff to support positive client relationships while addressing collection matters professionally.
• Assist with payment application review, invoice-related processing, and account maintenance for assigned customers, including national accounts.
• Prepare supporting materials for accounts that may require escalation to external collection resources when internal efforts are unsuccessful.
• Provide backup assistance for accounts receivable tasks such as cash posting, wire processing, lockbox activity, customer statements, invoice copies, and related administrative support.
• Contribute to departmental process documentation and take on additional accounting or receivables projects as business needs arise.