Construction Customer Success

Location: Richboro

A bit about us:

Our client is a well-regarded provider of exterior renovation solutions, specializing in roofing, siding, and carpentry for multifamily, HOA, and commercial properties. With a growing presence in the multifamily sector, this company is known for its commitment to quality, reliability, and customer satisfaction. Their team works closely with property managers and homeowners to deliver seamless project execution and long-term value.

Why join us?

This company offers a supportive and fast-paced environment where your contributions directly impact client satisfaction and project success. Here's what you can expect:

Competitive annual salary ranging from $50,000 to $65,000, depending on experience
A collaborative team culture that values communication and initiative
Opportunities to work on high-impact, large-scale property improvement projects
Room for career growth and ongoing professional development

Job Details

Key Responsibilities:

Client Communication & Support

• Serve as the first point of contact for multifamily homeowners, HOA representatives, and property managers
• Handle incoming calls and emails with professionalism and efficiency
• Draft and manage correspondence, including memos, letters, and client updates

Scheduling & Coordination

• Arrange meetings, site visits, and virtual calls for project managers and clients
• Coordinate logistics for inspections, walkthroughs, and on-site activities

Administrative Operations

• Prepare and format proposals for roofing and exterior renovation projects
• Track the status of bids and proposals, ensuring timely follow-ups
• Manage documentation such as submittals, certificates of insurance, and client forms

Project & Materials Support

• Assist with ordering materials and ensuring all necessary paperwork is completed
• Support the project team in maintaining timelines and organizing site setups

Additional Responsibilities

• Stay informed about company services and industry developments
• Contribute to special projects and administrative tasks as assigned by management

Qualifications

Required:

• 2-3 years of experience in a customer service or administrative role
• Strong communication skills, both written and verbal
• Excellent organizational skills and attention to detail
• Proficiency in Microsoft Office; familiarity with CRM tools is a plus
• Ability to attend meetings both in person and virtually

Preferred:

• Background in construction, roofing, or property management
• Bilingual in Spanish and English

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