Student Support Specialist

Location: Gwynedd Valley

The Student Support Specialist is responsible for facilitating student access to key campus services and providing additional coverage for the administrative areas of the Student Billing, Financial Aid, and Registrar's Office. The Support Specialist will provide the initial point of contact to students visiting, emailing or calling into the University, and will assist in issue resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The person in this position would be responsible to deliver exceptional customer service and perform operational tasks in the areas of Student Billing, Financial Aid and the Registrar's Office. Corresponding through email and phone with students and other departments on campus as well as other duties. These duties will be shared among individuals who support this office. Other duties may be assigned and added to your work load.

The Student Support Specialist will function as the university phone operator during regular business hours.

Student Billing Responsibilities

* Analyzes and researches student accounts in response to inquiries from students and/or other departments.

* Provide information regarding the payment process and policies for all charges created by the Student Billing's office.

* Collects cash and check payments for tuition and fees.

* Assists students on navigating online payment system, payment plan options and eRefund (Direct Deposit) sign up.

* Conducts student outreach with phone calls and emails to students including, but not limited to outstanding balances for financial readiness/clearance and outstanding checks

* Reviews and analyzes data as assigned by the representatives of the Student Billing office

* Editing and creating documents for students pertaining to student billing policies

* Places and removes billing holds on student accounts as appropriate

* Assists resident students with meal plans changes

* Responsible for adding additional printing copies on students Papercut accounts

* Applies account balance credits from excess financial aid to the student's  use in the bookstore and flex accounts as well as adding flex funds to students'  all using the Transact System

* Links student documents in our online filing system, Perceptive Content

* Reach out to students with excess financial aid with information about their refund checks

Financial Aid Responsibilities

* Fields phone calls and in person questions about Financial Aid by checking students accounts and their information in Colleague/Self Service to answer questions.

Registrar's Office Responsibilities

* Process drop/add forms for ABSN pre-requisite and other non-matriculated students (including dual credit and Diocesan Scholars), cross registration forms

* Process course and university withdrawal forms.

* Submit ACT
48/45 to the PDE

* When the Student Records Specialist is on vacation or out of the office, this position will help to process transcript requests via the National Student Clearinghouse as well as process forms (including verification of enrollment and loan deferment, Change of Name/Address).

Other responsibilities

* Answers University phone and transfers calls to other departments when needed

* Process and distribute parking registration/payment permits

* Process and distribute Identification Cards for students, faculty and staff

* Update new student clearance log prior to Fall semester

* Special projects from Student Billing, Financial Aid and Registrar offices, and other departments across the campus when needed

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Applicant must be able to function in a fast paced environment with multiple duties sonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education xperience

Associate's Degree and/or two years' experience in business office preferably in an academic setting; or equivalent combination of education and experience.

Technical Skills

Demonstrated competence with electronic systems is essential;
Ellucian Colleague ERP and Blackboard Transactions preferred. Proficient in the use of Microsoft Word and Excel. Ability to utilize the Internet for information and communications. Ability to generate and/or down-load reports and files.

Language Skills

Ability to write and speak English clearly and concisely when communicating with students, faculty, administration and members outside the Gwynedd Mercy community is essential.

Mathematical Skills

Ability to compute balances discounts and percentages. Knowledge of decimals, percentages, ratios, mean, median and proportions required. Ability to extrapolated and organize data. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Interpersonal Skills

Must be student centered and have the ability to interact effectively and professionally with others. Must be able to…