Senior Claims Assistant

Company

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims‑handling needs of businesses. The Argo entities are wholly‑owned subsidiaries of Clearbrook Group Holdings Inc.

Business Title(s):
Senior Claims Assistant

Employment Type:

Full‑Time

FLSA Status:
Non‑Exempt

Location:

In‑Office

Summary:

We are looking for a highly capable Senior Claims Assistant to join our team and work from either our Houston, Omaha, Rockwood, or Richmond office. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to a Claims Support Supervisor, based in Houston. This role is responsible for providing robust clerical support to our team of Claims Adjusters working across a wide variety of specialties and providing exceptional customer service to our brokers, claimants, and insureds.

Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required.

This is a 100% in‑office position. Candidates must be able to work on‑site at a designated company office during standard business hours.

• Under limited supervision, provide complex clerical support utilizing in‑depth procedures on assignments of higher‑level complexity to a nationwide team of claims adjusters and aide in facilitating timely and accurate management of claims by entering stop/cancel/release of checks, processing cash receipts, work check exceptions, and completion of complex state forms.
• Responsible for making independent adjustments or recommended enhancements in ad hoc special projects utilizing related business expertise. Issues resolved are generalized and typically not immediately evident, but typically not complex and within immediate job area.
• Keep our claims data accurate by inputting data and policy information for new and existing claims.
• Extensively communicate with our customers and enhance their customer experience by answering incoming calls, processing electronic mail, preparing written correspondence, and processing outgoing mail. The majority of each workday is spent communicating on the telephone.
• Review each claim for payment, documenting date issued and check number. Researching financials to verify payment information.
• Coordinate Escheatment process.
• Review outstanding checks for various claim systems and determine if payment is still outstanding and/or returned, prepare letters as needed and document findings in FSITrack.

• Advanced knowledge of Service Center systems, policies and procedures as well as an exceptional customer service focus.
• A high school diploma (or equivalent) and 6 years' prior relevant work experience; or vocational or technical education with several years of relevant work experience.
• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable).
• Highly accurate typing with speed of at least 50 wpm.
• The ability to communicate clearly on the telephone is crucial. The ability to read, speak, and write English fluently is required. The ability to read, speak, and write Spanish fluently is not required, but is a strong plus.
• Being extremely detail oriented.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Ability to be a team player that communicates and collaborates with peers to achieve common goals in a team environment.
• A strong sense of accountability and pride in completing an excellent work product.
• A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by: finding a way to achieve success through adversity.
• Being solution (not problem) focused.
• Thinking with a global…