Customer Experience Representative

Customer Experience Representative

Final date to receive applications: 29 May 2026

Department:
Circulation

Employment Type:

Part Time

Location:

Multiple Library Locations

Reporting To:
Serina Pulido

Compensation: $16.93 / hour

Working at Poudre Libraries is about being part of a dynamic organization that is transforming the community and having fun along the way. You’ll be instrumental in helping our library customers connect to the ideas, information, and resources that spark their curiosity and support lifelong learning. More than 1 million people come through our doors each year and tens of thousands more access important library services online and through our outreach efforts, making the Library District – and its staff – an indispensable public resource.

Come check us out!

All applicants must apply online and submit a cover letter and resume. Applicants will receive an email acknowledgment when the application has been successfully submitted. Applicants who are selected for further testing or interviews will be contacted by someone on the hiring team to schedule. Please keep your contact information up to date. NO PHONE CALLS, PLEASE.

Post‑offer background and MVR check is required.

Customer Experience Representative

Reports To:

Circulation Supervisor

Department:
Circulation

Location:

Multiple Library Locations

FLSA Status:
Non‑Exempt

Job Classification:
Hourly

Benefits:
Hourly Benefits

Hiring Range: $16.93 / hour

Poudre Libraries is hiring Circulation Experience Representatives to join our amazing Circulation teams! As the Circulation Experience Representative, you will provide support and assistance to the Circulation Supervisor and Assistant Circulation Supervisors.

• Create a welcoming environment for all customers and staff that fosters equity, diversity, and inclusion by seeking to understand, respect, and value individual differences.
• Demonstrate tactful and conscientious service to people of all ages, races, abilities, cultures, and genders.
• Effectively and efficiently perform job tasks and present a positive image of the library in attitude, communications, and presence while performing duties in both the public and staff areas accurately and with a minimum of errors.
• Perform shelving duties such as loading and unloading carts, ordering, sorting and shelving books and other library materials.
• Operate Automated Materials Handler (AMH) machine including routine upkeep and basic troubleshooting.
• Retrieve, process, and sort library materials to fulfill customer requests.
• Monitor and assist with overflow/crowding of collections and report areas of concern to supervisor.
• Research item‑specific information in the library database.
• Navigate library databases, create new customer accounts, and update and maintain records with established formatting and in compliance with Colorado Library Privacy Law.
• Assist customers with circulation‑related tasks, including:
  • Check library materials in and out
  • Place holds
  • Provide directional assistance
  • Collect fees including collection agency accounts under $75 with supervisor support
  • Answer basic questions
  • Support public printing, copying, and faxing services
• Troubleshoot customer concerns and account issues under the direction of a supervisor.
• Maintain a clean, organized work area.
• Demonstrate a professional, positive, cooperative, flexible, team‑oriented working relationship with customers, volunteers, and staff.
• May provide basic training and support to new hires, work‑study students, volunteers, and existing staff as assigned by a supervisor.
• May assist customers in locating and/or reserving study room spaces.
• May assist with recording accurate circulation statistics under the direction of a supervisor.
• May support Person in Charge (PIC) in opening and closing the library in the absence of a supervisor.
• Help maintain safety, security and healthy environments in the library. Respond to facility hazards and emergencies according to protocols.
• Stay current on Poudre Libraries policies, processes, procedures, events, and technologies required to perform work duties. Participate in training and continuing education…