Senior Service Specialist

Location: West Conshohocken

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking a professional and highly organized Legal Receptionist to be the welcoming face and voice at our client's Conshohocken PA office. In this pivotal role, you will ensure smooth office operations by managing receptionist responsibilities and providing various administrative support such copy, print, mail, hospitality, facilities and receptionist services. If you thrive in a professional business environment, possess strong technical acumen, and can provide elevated concierge style customer service we invite you to join the our dynamic team.

Essential

Job Responsibilities Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect all conference rooms and guest offices to ensure they are clean, stocked with supplies, and ready for use. Place catering orders for meetings and events. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed

Audio Visual (AV) Set-ups – Check AV set-ups in advance of meetings to ensure all equipment is working properly. Work with the help desk to troubleshoot technical issues.

Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance

Copy Services includes accurately producing copy, print and scan projects per written instructions

Mail Services includes preparing outgoing packages, mailing labels, and applying metered postage to outgoing mail. Sorting, logging accountable packages, and distributing incoming mail Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns

Reception includes answering incoming telephone calls and routing to the appropriate person, greeting and announcing visitors in a friendly and professional manner, following security protocol for the office to ensure guests are registered prior to arrival, and performing other administrative duties as requested

Works independently on assigned production tasks

Handles client complaints as they arise such as lost parcel, damaged packages, untimely deliveries and other similar situations

Other duties as requested

Qualifications & Requirements High School Diploma or GED Minimum of 1-year professional level work experience in a production setting

Previous experience in a client service-oriented field, preferably in a professional office services environment.

Working knowledge of PC applications such as Microsoft Office, especially MS Word, Outlook and Excel Ability to multitask with attention to detail

Ability to resolve issues with professionalism and tact Ability to lift or move 40 lbs. or greater

Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is up to 21.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.
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