Clerical Assistant - Monroe County Assistance Office

Clerical Assistant 2

Salary: $36,108.00 - $53,105.00 Annually.

Location:

Monroe County, PA.

Job Type: Civil Service Permanent Full-Time.

The Clerical Assistant 2 position with the Department of Human Services, Monroe County Assistance Office offers a chance to support vital services that help individuals and families every day. This role lets you grow your office skills while contributing to a mission that strengthens communities. You will join a team that values accuracy, teamwork, and public service. The Department of Human Services welcomes individuals who want to make a positive impact.

This role supports the daily operations of an office that serves the public and manages important client information. It blends data entry, document processing, and customer interaction to keep work flowing smoothly. As a Clerical Assistant 2, you will perform the following duties:

• Data Entry Accuracy: Enter information into agency systems and review results for correctness and compliance.
• Application Processing: Handle incoming applications, complete clearances, register documents, and distribute materials according to procedures.
• Inquiry Review: Interpret documents, complete transactions, and record results to ensure all clearances are completed on time.
• Telephone Support: Answer calls, relay messages, and provide phone coverage to deliver timely communication.
• File Maintenance: Create, maintain, and update paper and electronic files according to procedures.
• Computer Operation: Operate office equipment such as personal computers, copy machines, and telephones.

Additional information regarding this position can be found in the position description.

• Full-time employment.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Travel and overtime as needed.
• Work conditions:
  Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs.
• DHS provides benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high‑speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Stroudsburg.
  
  The ability to telework is subject to change at any time.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,108 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Monroe County. If no eligible candidates who live within Monroe County apply, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports.
• You must pass a background investigation.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained there will not be considered for determining your eligibility for the position. Information to support your eligibility must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the…