Customer Service Representative

The Operations Administrator (Customer Service Representative) is an entry level full‑time position working 40 hours weekly including days and evenings. The position is responsible for the oversight and coordination of Health Information and Administrative functions throughout Child Guidance Resource Centers (CGRC) and interfaces with employees, management, and clients. This position travels between the Havertown and South West Philadelphia office locations.

• Process Internal and External Release of Information (ROI) requests.
• Enter External Referrals into EMR Referral Module.
• Complete Discharge process for paper client records.
• Mail/email clinical discharge summary forms / risk of closure letters, closure letters, engagement letters to client/legal guardian.
• Upload authorization and discharge documentation to managed care organizations (MCO) portals.
• Reception activities including answering incoming & making appointment reminder calls, checking clients in/out for appointments, scheduling appointments, verifying client insurance coverage, maintaining conference room schedules, mail distribution.
• Complete and disseminate reports (ROI's/Access Standards/Productivity/Etc.).
• Maintain tracking spreadsheets specific to job functions.

Schedule:

Monday-Friday 9am to 5pm, one evening shift weekly.

Child Guidance Resource Centers is an Equal Opportunity Employer.