Clerk ; Local Government - CSR​/Dispatch - Wayne County Area Agency Aging

The Position

Note:

This is a reposting of CS--L0012. If you applied under the previous posting which was open from June 10, 2026 to June 16, 2026, you cannot submit a new application.

Located in Honesdale, PA - Wayne County Area Agency on Aging Transportation Department is seeking qualified applicants interested in expanding their administrative skills in a professional public service environment. This position offers a challenging and rewarding opportunity supporting services that enhance the lives of individuals in the community. Wayne County offers a comprehensive benefits package.

As a Clerk 2, you will be one of the first people our community members meet, helping them feel welcome and representing Wayne County Transportation Services (AAA) in a positive way. This position supports transportation services by managing consumer intake, maintaining records, and assisting with routing and reservation tasks. Your work helps ensure older adults receive safe, reliable, and well-coordinated transportation.

In this role, you will perform the following duties:

• Consumer Intake: Complete forms, update records, and determine eligibility for transportation services
• Reservation Support: Take reservations, enter trip details, and update information in the computer system
• Record Maintenance: Organize consumer files, review documentation, and keep information accurate and complete
• Trip Coordination: Enter and verify geo-codes, note special trip needs, and support adjustments for scheduling
• Reimbursement Review: Check mileage, review self-transport requests, and verify totals for accuracy
• Operational Assistance: Provide information, assist supervisors, and support daily transportation tasks

Work Schedule and Additional Information:

• Full-time employment
• Work hours vary from 7:00 AM to 4:00 PM, with a 30-minute lunch. Work schedule includes irregular, evening, and weekend hours.
• Occasional travel in and out of the county for meetings may be required.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

Minimum Experience and Training Requirements:

• Six months as a Clerk 1 and educational development to the level of the eighth grade; or
• Completion of a high school business curriculum; or
• Any equivalent experience and/or training which provided the required knowledges and abilities.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• A conditional offer of employment will require a drug screening.
• This position falls under the provisions of the Child Protective Services Law. Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most…