Exam Proctoring Assistant

Exam Proctoring Assistant

Join the dynamic and hard-working team in Learning Support Services' (LSS) Test Centers. The Exam Proctoring Assistant will have the opportunity to support students who are taking exams outside of class due to disability-related reasons or to make up an exam because of a university-approved absence. The Exam Proctoring Assistant will be responsible for scheduling, coordinating, and organizing exams, as well as communicating with students, faculty, and staff.

We are looking for someone who wants to be a dedicated member of our team and is interested in learning interpersonal, technical, and organizational skills they can take with them after graduation.

Job Functions

• Scheduling, printing, scanning, administering, monitoring, and proctoring exams.
• Demonstrate an understanding of testing requirements, perform quality and security checks of all exams prior to examination time, and oversee a secure exam environment and return of exams.
• Utilize our secure data management system to schedule exams.
• Compile and maintain confidential files of disability information and delivered and completed tests.
• Email, phone, and in person communication with students and faculty about scheduling and delivering exams, as well as troubleshooting technology concerns and managing student, faculty, or staff questions.
• Assist in providing testing accommodations such as reading, scribing, and assistive technology when needed.
• Provide full coverage when the Exam Proctoring Coordinator is not in the office.
• Other duties as assigned.

Other Required Skills

• Excellent oral and written communication skills.
• Effective time management and organizational skills, attention to detail, and priority-based decision making.
• Ability and willingness to handle confidential and sensitive information.
• Strong computer skills and willingness to learn new software and technology.
• Comfortability with printers, copiers, and scanners.
• Customer service experience.
• Efficient problem-solving skills and ability to work with people in high-stress situations.
• Ability to multitask and handle multiple interruptions.

Requirements

Must be enrolled in a Villanova University graduate program.

Additional Information

Hourly position with $1000 scholarship for each completed semester of work. In order to receive the scholarship, you must work a minimum of 15 hours/week through final exams.

Wage Rate: $15/hour